Citrix Cloud Engineer (W2)

Job Title:- Citrix Cloud Engineer

Location: 301 Hillsborough St Suite 1300 Raleigh North Carolina 27603 OR Cox Footprint (map included) Tues-Thurs onsite at location

Contract: 6+ months

W2

• Build out services that are critical for customers for Citrix
• Citrix Engineer, multiple customer environment, salesforce.now, right person to escalate things, customer first experience, interact with vehicles, phone calls systems, engage resources inside and outside, socialize with team, through training and research
• Looking to deliver solutions through problem res, identify, articulate, walk through resolution, not always on same call but that's great
• Have ability to learn on own, lot s of repositories, build skill gap
• Work with vendors ie Citrix, if a Citrix issue can pass there but would like to work with leads in their D2D.
• Knowledge mgmt. huge, if not known, earmark do others will know for the future
• Lot of RFC's (requested field changes/change mgmt.) to increase and review with others to make sure appliable.
• Citrix certified Associate good starting point but not required but great foundation, actively tackling current issues, not building out, see where experience is. Building helps, but more trouble shooting new issues. Have various OS' various Citrix versions, how they all work, how all tech works. Not network expert, have all information for that make sure risk assessment in place, all testing to go along with that.
• Looking for degree with discipline and 6 years in field in general (degree or)
• VDI environment, focus a lot on Citrix, on call rotation
• Service deck under Citrix, AD, GPO, server roles, global policies, OS and server optimization, performance, memory, PBS storefront director.
• Intermediate Citrix, support it, gateways nice to have, enabled for monitoring, MS Services, backups, etc. AVD (azure virtual directory) good to have

What you'll do:

Maintain multiple customer environments.

Update and Manage ticket backlog based on internal policies.

Crisis Management - Identify and escalate any high-priority issues to the next level.

Provide customer-first experience by utilizing phone calls, emails, and the ticketing system to manage cases..

Effectively engage resources inside and outside of your team to further troubleshoot and resolve issues, including other technical engineers, account teams, or project managers.

Deliver solutions that lead to problem resolution or mitigation with high customer satisfaction.

Independently research and learn new material/ concepts, then share the latest knowledge with the team.

Be able to interface with Vendors to achieve resolutions for the customer.

Assist with creating, reviewing, and updating internal Knowledge Base Articles.

Provide technical guidance and mentorship to Skill PODs

Provide technical reviews for RFCs to other engineers on the team.

Ensure the client(s) environment is fully patched and running compatible components (OS, Apps, VMware Tools, etc.).

Update Customer environments to newer Long Term Stable Releases (LTSR), Cumulative Updates (CU), and apply security patches.

To receive, understand, and implement advanced technical procedures: Troubleshoot and document

Minimum Qualifications:

• Bachelor's degree in a related discipline and 2 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and up to 2 years' experience; or 6 years' experience in a related field.
• Flexibility to work alternative days and shifts as needed.
• Manage VDI environments: Citrix, AVD
• Willingness to work on a 24x7 on-call rotation schedule.
• Certificates: CCA-V

Technology:

Advanced Windows management:

o Active Directory - Server roles (installation, configuration, and management), Object management, Group management, GPOs, DNS, DHCP, Replication, IIS, FSMO.

o OS Optimization.

o Server Optimization - Performance Monitoring, investigation, and remediation -> Memory, CPU, Disk, I/O, AV management, scheduled maintenance, etc.

o GPO Optimization.

o Log analysis.

Intermediate Citrix (XenApp) LTSR 1912, 2203:

Log analysis

PVS, Storefront, Director, Session Host, Base Image, NetScaler, UPM, Citrix Policies.

Advanced RDS:

o RDS Gateway, Certificates, Hosts, etc.)

Ability to manage, renew, monitor, & and configure Certificates on multiple platforms.

Understanding of Cybersecurity concepts - CVE remediation, environment hardening, etc.

Preferred Qualifications:

Certificate:

o Nerdio

o Citrix Certified Associate (CCA-AppDS, CCP, CCP-V)

Legacy Windows OS experience, management, and troubleshooting - 2008, 2012/R2.

Advanced Virtualization: VMware ESXi, VMware vSphere, VMware vCenter, VMware vCloud.

Experience with N-able Management.

Understanding of parallel technologies:

o Networking- FortiGate, VPN (Layer 1 and 2), VeloCloud, Firewall.

o Microsoft services - Outlook/ Exchange, Azure AD.

o MFA/2FA: Duo, Azure MFA, Workspace One, OneLogin.

• Veeam Back up and Restoration - Veam Self Service portal, VBR