Overview
On Site
$50 - $55
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 06 Month(s)
Skills
Google CCAI Design and Implementation Engineer
Design and build virtual agents using Dialogflow CX/ES for voice and digital channels.
Integrate CCAI with platforms like Cisco UCCE/PCCE.
Job Details
Location: Long Island, NY
Duration: 6 months
Google CCAI Design and Implementation Engineer
- Design and build virtual agents using Dialogflow CX/ES for voice and digital channels.
- Define NLU models, intents, entities, and conversation flows.
- Develop webhook services using Google Cloud Functions or external services.
- Integrate CCAI with platforms like Cisco UCCE/PCCE.
- Use Google CCAI Platform or connectors to enable call handoff and escalation.
- Configure, deploy, and maintain SBCs in enterprise contact center environments.
- Create and manage SIP routing rules, SIP manipulation scripts, local and realm-based policies.
- Ensure secure and optimized voice traffic flow between CCAI platforms.
- Collaborate on SBC dial plan design, translation rules, and SIP signalling analysis.
- Perform E2E call flow validation across CCAI, SBC, and contact center platforms.
- Use tools like Wireshark, SBC logs, and Dialogflow test suites.
- Leverage CCAI Insights for tuning bot performance and reporting.
- Designed and implemented customer experience solutions using UJET's cloud-native CCaaS platform
- Integrated AI, CRM, and omnichannel capabilities to enhance service delivery
- Collaborated with cross-functional teams to streamline contact center workflows
- Elevated customer engagement through optimized operational strategies
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