Remote - ServiceNow OCM Specialist

ServiceNow OCM Specialist @ Remote Role

Location Texas/Remote in US.

What we offer:

• The opportunity to define and streamline change strategy, planning, and execution by managing stakeholder engagement, communications, training, and other change interventions, while integrating and standardizing change
• Unrivalled investment and training in you and your career
• Stimulating environment offering ongoing learning opportunities
• Culture of innovation and inspiration
• Competitive salary and generous benefits
• A very flexible and creative environment for everyone

Role and Accountabilities:

Candidates will be experienced in leading OCM activities in ServiceNow engagements.
In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:

• Own end-to-end deliverables such as change impact assessment and communications plan, including managing timeline, liaising with training teams, taking part in design sessions, and interviewing key stakeholders, conducting user engagement surveys.
• Proactively identify and mitigate risks to successful change, working collaboratively with technical teams and the project management team (PMO) to discern potential impacts stemming from change requests and/or configuration workarounds
• Work within the team to conceive and develop consistent communications and change strategies / plans that are aligned with project workstreams, Talent strategies, and leading practices
• Support the implementation of change and communications strategies
• Ability to think both strategically and tactically, with strong analytical and problem-solving skills
• Collaborate closely with stakeholders to understand business needs and translate them into functional requirements for ServiceNow implementation, particularly in IT Service Management, IT Operations Management, and HR Workflows.
• Facilitate workshops and training sessions to educate stakeholders and users on new processes and ServiceNow functionalities.
• Monitor and analyze post-implementation performance to identify areas for continuous improvement and optimization.
• Act as a liaison between the technical team and business units, ensuring clear communication and understanding of process changes.

Qualifications

Skills and Experience Requirements:

• Bachelor's degree with at least 5 years of OCM experience
• OCM experience in ServiceNow engagements is a plus
• Minimum of 4 years of experience in business process consulting or analysis, with a focus on IT service management systems, preferably including experience with ServiceNow.
• Strong stakeholder / client management skills, including the ability to influence and build consensus
• Excellent analytical and problem-solving skills
• Effective communication skills (written and verbal)

Skills and Certifications

• Relevant PROSCI certifications in OCM.