Deskside Support Technician

Overview

Remote
On Site
Hybrid
Compensation information provided in the description
Full Time

Skills

Laptop
Onboarding
Computer Hardware
Authentication
Wireless Communication
Network
Printers
Help Desk
Microsoft Windows
Microsoft
Active Directory
Technical Support
Virtual Private Network
Multi-factor Authentication
Leadership
Management
Managed Services
Communication
Law

Job Details

Deskside Support Technician
Palm Beach, FL - onsite 5 days a week
3-4 months contract
Pay rate: $32.00 - $34.00 p/hr

Our client has experienced significant growth over the past year and is seeking an on-site Deskside Support Technician to provide hands-on technical support at their Palm Beach office. This role is focused on end-user onboarding, laptop deployments, and high-touch desk-side support, including support for senior leadership and visiting VIPs.

Responsibilities
Provide on-site deskside support to internal users at the Palm Beach office
Roll out and configure Windows laptops, including imaging, setup, and user onboarding
Deliver white-glove support for executives, senior management, and VIP visitors
Troubleshoot and resolve hardware and software issues related to Windows OS, VPN connectivity, MFA authentication, WiFi and network access, and printers and peripherals
Perform basic Active Directory tasks, primarily password resets
Support device management and deployments using Microsoft Intune
Act as the sole on-site IT presence in Palm Beach, managing daily priorities independently
Document work and provide regular status updates to the broader IT team
During downtime, assist with remote help desk support for users in other locations as needed

Requirements
3+ years of hands-on IT support experience (deskside, desktop, or end-user support)
Strong experience supporting Windows environments (no Mac support required)
Familiarity with Microsoft Intune
Working knowledge of Active Directory (password resets, basic user support)
Experience with VPN and MFA setup
Google Workspace experience is a plus
Excellent communication skills with the ability to support non-technical users and senior leadership
Highly reliable, self-motivated, and comfortable working independently on-site

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