Overview
On Site
Depends on Experience
Contract - Independent
Contract - W2
Skills
Active Directory
Software Installation
Laptop
Microsoft
Help Desk
Computer Hardware
Remote Support
Technical Support
Job Details
JOB TITLE: Help Desk Support Technician SME Level
Location: Jackson, MS
Duration:12 Months
Job Description:
- Selected candidate s role will focus on providing all levels of support to our customer base, both remotely and onsite.
- Candidate will be the initial point of contact with end users requesting IT Support.
- Ideal candidate has experience in Desktop\Laptop troubleshooting, software installation, peripheral hardware implementation and active directory administration.
- Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for M365 Applications.
- Must be good at organizing, prioritizing, and planning.
- Candidate must be able to update and maintain Help Desk records in accordance with established support procedures.
- Candidate must also have excellent communication skills.
REQUIRED SKILLS/EXPERIENCE | # YEARS of experience required | Years of experience have |
Experience working in a help desk environment | 5 |
|
Experienced with providing support for M365 Applications | 5 |
|
Experience providing remote assistance using various platforms | 5 |
|
Experience in desktop\laptop troubleshooting, and software installation | 5 |
|
Hardware Implementation and Deployment | 5 |
|
Basic Active Directory Management | 5 |
|
Preference given to candidates with the below skills/experience. Must also meet minimum requirements. |
Microsoft O365 experience |
BMC Footprints Help Desk Experience |
MAC OS Experience |
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.