Business Analyst with Customer Experience (CX) | Remote

Hi Everyone,

Greetings!!

We have an immediate opening for Business Analyst| Carlsbad , CA(Onsite). Please go through the requirement and reply with your updated profile, contact details, and your availability if you would be interested in it.

Job Title: Business Analyst

Location: Carlsbad , CA(Onsite)

Duration: Long Term

Job Description:

The client is Planning initiative focuses on transforming Customer Experience (CX) and Service Management by integrating data across enterprise systems (ERP, MRP, APS). The project aims to deliver a unified, data-driven ecosystem that enhances visibility, decision-making, and business efficiency.

Role Summary:

We are looking for an experienced Business Analyst with a solid background in Customer Experience (CX) and Service Domain processes. The candidate will serve as a bridge between business and technical teams, ensuring seamless integration between ERP systems and enterprise data platforms, and enabling actionable insights through BI and analytics solutions.

Key Responsibilities

• Analyze and document business requirements across CX, ERP, MRP, and APS systems.
• Collaborate with stakeholders, architects, and data teams to define data flows, KPIs, and system integrations.
• Develop and manage business requirement documents (BRD), functional requirement documents (FRD), and user stories.
• Facilitate the integration of ERP data into enterprise platforms (Databricks, AWS).
• Use SQL and Power BI to validate data and build visualizations for business reporting.
• Support Agile ceremonies, prioritize backlogs, and ensure delivery alignment with business goals.
• Communicate technical details effectively to non-technical stakeholders.
• Promote best practices in data quality, governance, and reporting consistency.

Required Skills & Experience:

• Overall Experience: 7 10 years in Business Analysis, with 4 5 years of domain experience in Customer Experience (CX) and Service Management.
• Proven experience with ERP systems (preferably MRP, APS) and integration projects.
• 4 5 years of hands-on experience with SQL and Business Intelligence tools (Power BI preferred).
• Exposure to cloud data platforms such as Databricks and AWS.
• Strong analytical, problem-solving, and communication skills.
• Proven ability to work in Agile environments and influence cross-functional teams without direct authority.

Preferred Skills:

• Working knowledge of GitHub for version control and collaboration.
• Understanding of data pipelines, transformation workflows, and visualization best practices.
• Familiarity with modern data architectures and cloud-based analytics ecosystems.

Thanks & Regards

Ravinder Molugu

Direct:

Desk: Ext: 172

E-mail:

Vivid Soft Global is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. To unsubscribe from this mailing, please reply to this email with the word UNSUBSCRIBE in the subject line, or click here .

eye