Overview
On Site
USD 30.00 - 40.00 per hour
Full Time
Skills
System Monitoring
Technical Support
Reliability Engineering
Continuous Improvement
Performance Analysis
ROOT
Business Operations
Network Layer
Performance Metrics
Service Delivery
Reporting
Analytics
Customer Experience
Technical Analysis
Root Cause Analysis
Analytical Skill
Tableau
Databricks
Workflow
HIS
Dashboard
Extraction
Writing
Thought Leadership
Microsoft Power BI
Python
SQL
Data Analysis
Microsoft SQL Server
Taxes
Life Insurance
MI
Marketing Intelligence
Partnership
Collaboration
Business Transformation
Law
Job Details
Description
The OnStar Connected Services Systems Engineer role is a technical position responsible for ensuring that systems supporting Connected Services are functioning properly and that requests are successfully delivered to active subscribers. This resource expansion is necessary to speed up escalated case closure, enhance system monitoring, analytics, and root cause resolution capabilities for OnStar Connected Services. These technical support engineers will improve system reliability and ensure rapid resolution of customer-impacting technical issues. This would be a person with 3+ years experience supporting SQL and technical teams.
These positions support Level 1 or Level 2 escalated Connected Get Help cases to resolve system issues and are required to ensure optimal performance, reliability, and continuous improvement of the systems that deliver OnStar Connected Services to subscribers. The individuals in this role will perform technical customer case closure, system validation, performance analysis, and/or root cause resolution activities in partnership with IT, Business Operations, and Product teams.
Primary Responsibilities include:
Collaborate cross-functionally to resolve Level 3 (L3) customer issues.
Design, develop, and refine system performance metrics representing service delivery.
Build and maintain reporting/analytics to measure system and customer experience.
Investigate end-to-end performance issues and apply technical analysis for resolution.
Execute root cause analyses and develop improvement plans.
Write SQL queries and leverage analytical tools (Power BI, Tableau, Databricks, etc.) to assess performance.
Document system workflows, dependencies, and validation steps.
New vehicle customers call in to the support center when technology on his/her vehicle is not working. This could be the on-star button or apps on the dashboard/screen. The customers will talk to a level 1 or level 2 support tech with the goal of getting the issue resolved in 24 hours. If it can't be solved there, it is a technology issue that this consultant will be responsible for troubleshooting. This person will not be speaking with vehicle customers, but will be relaying information to other non-technical team members. This person will be doing some SQL extraction and analysis. Including writing SQL queries, knowing the difference between inner join and outer join, understanding aggregation within SQL and knowing the difference between a CTE and a joined table.
The exposure to Power BI or Python will help with creating automation to solve problems within SQL. This person should know more about automation and bring ideas on improvement of process and thought leadership on development.
Skills
Sql, Data analysis, Sql server, Power bi, Python
Top Skills Details
Sql,Data analysis,Sql server
Experience Level
Expert Leve
Job Type & Location
This is a Contract position based out of Warren, MI.
Pay and Benefits
The pay range for this position is $30.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Warren,MI.
Application Deadline
This position is anticipated to close on Dec 20, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The OnStar Connected Services Systems Engineer role is a technical position responsible for ensuring that systems supporting Connected Services are functioning properly and that requests are successfully delivered to active subscribers. This resource expansion is necessary to speed up escalated case closure, enhance system monitoring, analytics, and root cause resolution capabilities for OnStar Connected Services. These technical support engineers will improve system reliability and ensure rapid resolution of customer-impacting technical issues. This would be a person with 3+ years experience supporting SQL and technical teams.
These positions support Level 1 or Level 2 escalated Connected Get Help cases to resolve system issues and are required to ensure optimal performance, reliability, and continuous improvement of the systems that deliver OnStar Connected Services to subscribers. The individuals in this role will perform technical customer case closure, system validation, performance analysis, and/or root cause resolution activities in partnership with IT, Business Operations, and Product teams.
Primary Responsibilities include:
Collaborate cross-functionally to resolve Level 3 (L3) customer issues.
Design, develop, and refine system performance metrics representing service delivery.
Build and maintain reporting/analytics to measure system and customer experience.
Investigate end-to-end performance issues and apply technical analysis for resolution.
Execute root cause analyses and develop improvement plans.
Write SQL queries and leverage analytical tools (Power BI, Tableau, Databricks, etc.) to assess performance.
Document system workflows, dependencies, and validation steps.
New vehicle customers call in to the support center when technology on his/her vehicle is not working. This could be the on-star button or apps on the dashboard/screen. The customers will talk to a level 1 or level 2 support tech with the goal of getting the issue resolved in 24 hours. If it can't be solved there, it is a technology issue that this consultant will be responsible for troubleshooting. This person will not be speaking with vehicle customers, but will be relaying information to other non-technical team members. This person will be doing some SQL extraction and analysis. Including writing SQL queries, knowing the difference between inner join and outer join, understanding aggregation within SQL and knowing the difference between a CTE and a joined table.
The exposure to Power BI or Python will help with creating automation to solve problems within SQL. This person should know more about automation and bring ideas on improvement of process and thought leadership on development.
Skills
Sql, Data analysis, Sql server, Power bi, Python
Top Skills Details
Sql,Data analysis,Sql server
Experience Level
Expert Leve
Job Type & Location
This is a Contract position based out of Warren, MI.
Pay and Benefits
The pay range for this position is $30.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Warren,MI.
Application Deadline
This position is anticipated to close on Dec 20, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.