Overview
On Site
Contract - W2
Skills
Technical Support
Operating Systems
Remote Support
Management
Supervision
Laptop
Mobile Devices
Network
Computer Hardware
Security Controls
Microsoft Azure
Microsoft SCCM
Microsoft Office
OS X
DICE
Job Details
Job Profile Summary
As an entry-level technology professional, the Associate Desktop Support Specialist I assists staff with technical support for desktop computers, applications, and other related technologies including installation of software, hardware, refresh of operating systems, and remote assistance while learning their assigned roles, attaining new skills, and working with direct supervision.
Job Description
Provide quality Tier II support to end-users including support for hardware (laptop, desktop, mobile devices), software, and applications including connectivity to network..
Provide overflow of support with Tier I issues, as well as supporting Desktop Engineers with project based work.
Equipment setup for new hires/terms/transfers.
Assist with refresh of hardware and software when employees have office moves
Ensure all work products meets/exceeds FINRA standards.
Adherence to technology policies and comply with all security controls.
Develop an understanding of the environment, applications, and technology used throughout FINRA.
Job Skills
Familiarity with Microsoft Azure, Intune, MECM, SCCM
Troubleshooting experience with Microsoft Office 365
Familiarity with MacOS
#DICE
#LI-BB1
As an entry-level technology professional, the Associate Desktop Support Specialist I assists staff with technical support for desktop computers, applications, and other related technologies including installation of software, hardware, refresh of operating systems, and remote assistance while learning their assigned roles, attaining new skills, and working with direct supervision.
Job Description
Provide quality Tier II support to end-users including support for hardware (laptop, desktop, mobile devices), software, and applications including connectivity to network..
Provide overflow of support with Tier I issues, as well as supporting Desktop Engineers with project based work.
Equipment setup for new hires/terms/transfers.
Assist with refresh of hardware and software when employees have office moves
Ensure all work products meets/exceeds FINRA standards.
Adherence to technology policies and comply with all security controls.
Develop an understanding of the environment, applications, and technology used throughout FINRA.
Job Skills
Familiarity with Microsoft Azure, Intune, MECM, SCCM
Troubleshooting experience with Microsoft Office 365
Familiarity with MacOS
#DICE
#LI-BB1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.