Business Analyst - Health Insurance ServiceNow

Job Title: Senior Agile Business Analyst
Location: Reston, VA (hybrid)
Type: Contract To Hire
Compensation: $48.00/HR - $53.00/HR

PURPOSE:
The Agile Senior Business Analyst serves as a key liaison between business stakeholders and Agile delivery teams, ensuring that evolving business needs are continuously understood, prioritized, and translated into actionable user stories and product features. This role is responsible for facilitating Agile ceremonies, refining backlogs, and driving iterative delivery of value through close collaboration with Product Owners, Scrum Masters, developers, and QA teams. The incumbent ensures that business objectives are met by enabling adaptive planning, early delivery, and continuous improvement.

ESSENTIAL FUNCTIONS:

• Interprets business needs and issues by gathering, eliciting, creating, analyzing, documenting and validating the Business areas user and/or technical (functional/non-functional) requirements.
• Collaborate with Product Owners and stakeholders to elicit, analyze, and refine business needs into well-defined epics, features, and user stories.
• Facilitate backlog grooming sessions to ensure stories are INVEST-compliant (Independent, Negotiable, Valuable, Estimable, Small, Testable).
• Define acceptance criteria and ensure traceability of requirements throughout the Agile lifecycle.
• Participates in the tracking and management of open issues and assists in planning for resolution.
• Participates in development sessions and design reviews in order to ensure design meets user requirements.
• Responsible for the overall success of user acceptance testing, including documentation, verification and release.
• Lead User Acceptance Testing (UAT) planning and execution, ensuring alignment with sprint goals and Definition of Done.
• Collaborate with cross-functional teams to identify and implement process improvements that align with Agile principles.
• Analyze root causes of system or process issues and propose iterative solutions or enhancements.
• Actively participate in retrospectives to identify and act on opportunities for team and product improvement.
• Document test scenarios and coordinate defect triage and resolution with QA and development teams.
• Support end users with training and release communications.
• Identifies, documents and troubleshoots problems utilizing acquired experience and knowledge of the relationships in systems, software and processes.
• Collaborate with appropriate stakeholders to monitor, report and resolve issues.
• Participates in the development of solutions and workarounds that solve moderate to high complexity technical, system and/or business issues.
• Maintain clear and concise documentation of business processes, workflows, and system interactions using Agile-friendly formats (e.g., user story maps, process flows).

QUALIFICATIONS:

• Education: Bachelor's Degree in Business, Information Technology, Computer Science or related field. (In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience).
• 5+ years progressive experience in business analysis, systems analysis, testing or other analytical experience
• Health insurance experience
• Experience with interacting with large scrum teams
• Agile experience
• Hands-on experience with creating 10-15 user stories per week in JIRA
• Proven ability to deliver high-quality Agile artifacts and contribute to cost-effective, value-driven solutions.
• Strong understanding of Agile frameworks (Scrum, Kanban, SAFe) and business analysis core competencies.
• Advanced proficiency in Microsoft Office and Agile tools (e.g., Jira, Confluence, Azure DevOps).
• Exceptional communication, facilitation, and stakeholder engagement skills.
• Ability to thrive in a fast-paced, dynamic environment with shifting priorities and multiple concurrent initiatives.

System One, and its subsidiaries including Joul, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #850-Rockville (ALTA IT)

System One, and its subsidiaries including Joul, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.