Service Desk Analyst

TEKsystems is seeking a Service Desk Analyst to join our team in Green Bay. This role is hybrid and contract-to-hire, offering an excellent opportunity to grow within the company.
Responsibilities:

• Serve as the primary point of contact for IT by responding to telephone calls, email, and personnel requests for technical support.
• Review service desk ticket queues, document support and diagnostic activities, and escalate issues as required.
• Promote cross-team relationships with other IT support team members to facilitate timely responses and resolutions.
• Monitor progress and keep customers informed while providing excellent customer service.
• Provide general remote support for desktops, laptops, mobile devices, printers, handheld scanners, and peripheral devices.
• Provide general remote support for all IT-approved software applications.
• Create and maintain documentation.
• Provide detailed personal advice and guidance to all users in the effective use of systems, products, and services available to them.
• Rely on instructions and pre-established guidelines to perform the functions of the job.
• Provide in-person support, with occasional travel to other offices and plants located in Wisconsin

Qualifications:

• 3-5 years of experience in an IT service desk or help desk role.
• Strong written and verbal communication skills to effectively interact with end-users and provide clear explanations.
• Experience with Azure Active Directory and Intune is preferred, as the role will involve managing user accounts and mobile devices.
• Experience with PC imaging, configuring, and troubleshooting hardware.
• An associate's degree or equivalent experience is preferred, but the focus is on relevant work experience rather than educational background.
• Bilingual in English and Spanish, as many of the plant workers have Spanish as their first language.

Additional Skills:

• Ability to promote cross-team relationships and facilitate timely responses and resolutions.
• Excellent customer service skills.

Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Green Bay,WI.
Application Deadline
This position is anticipated to close on May 27, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.