Technology Support Engineer

Overview

On Site
$80000 - $90000 yr
Full Time
Contract - W2
Contract - Independent

Skills

Training
Issue Tracking
Reporting
Wireless Communication
Network
Computer Hardware
Audiovisual
Customer Facing
OS X
Microsoft Windows
Management
Technical Support
Communication
Presentations
Microsoft Office
Web Conferencing
Customer Relationship Management (CRM)
Onboarding

Job Details

Title: Technology Support Engineer

Location:Westchester County ,NY
Position Type: Full Time

Compensation
Pay Range:$80,000-$90,000 Per Year

Job Description:
Join our team in Westchester County, NY, as a full-time Technology Support Engineer.
This onsite role involves supporting employees and clients with technology issues, managing IT systems, and providing training.
Candidates should have experience with both MacOS and Windows OS environments and be comfortable with various technology platforms and tools.

Key Responsibilities
Deliver top-notch technology support to employees and clients, adhering to established methodologies and standards.
Log IT engagements into a ticketing system for effective demand and performance reporting.
Travel to branch offices within the eastern region as needed.
Serve as the primary support for technology issues and requests for local employees.
Conduct troubleshooting for WiFi, network, hardware, software, and audiovisual equipment.

Qualifications
Minimum 2 years' experience in an end-user facing IT support role in a fast-paced or client-facing environment.
Ability to drive to the corporate office as needed using personal transportation.
Experience with MacOS and Windows OS.
Strong ability to manage challenging, rapid-response user support situations.
Excellent communication, presentation, and interpersonal skills.

Core Technologies
Microsoft 365 | Google Workspace | Web Conferencing Platforms | Email Systems | CRM Tools

Contact Information
Josh Ganzelli,

Onboarding Expectations
Learn more about our Onboarding Process here

EEO Statement
Learn more about our EEO policy here

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.