Systems Team Lead Application Support

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Hope you are all doing well,

Job Title: Systems Team Lead Application Support Location: Remote
Imp Note: Must need a prior experience in state or government IT departments. Applicants without relevant government experience will not be considered by the client.

Top 3 Skills:

Leadership
Critical Thinking
Teamwork/Conflict Resolution
Systems Team Lead
This position will supervise a portion of the Maine IT team supporting the Department of Education information systems. You will have an opportunity to work with a dedicated and diverse Agile team including System Analysts, Programmers, Testers, Business Product Owners and Architects to identify and propose solutions to complex business problems. You will have the opportunity to add your experience and expertise to Maine state government in a collaborative working environment.
This position will be the functional supervisor for a team of System Analysts. Using servant leadership approaches you will ensure our organization meets the needs of multiple, often concurrent running initiatives while also providing continual flow operational and production support. You will work with the broader development team to ensure tasks are assigned, completed on time and of appropriate quality. Additionally, you will provide leadership to:

Ensure adherence to Maine IT policies and organizational Working Agreements.
Analyze, identify and implement workflow improvement opportunities.
Liaise across teams via effective conflict and impediment resolution.
Coordinate team assignments and ensure equitable distribution of work efforts.
Resolve and through proactive actions prevent Operational Support issues.
Advance adoption and utilization of Use Case documentation.
Advance automation and usage of SDLC Operational metrics reporting.
Champion and expand utilization of Application Deployment Certification processes.
Strong oral and written communication skills, including the ability to write clearly and effectively at a level appropriate to the target audience, which will include business users, senior business managers, project managers, and all levels of IT support and management.
Be a highly organized self-starter capable of using professional judgement, prioritizing responsiveness, and applying critical thinking for problem resolution.
Experience in Agile development methodologies and practices including both Scrum and Kanban
Knowledge of both phased-base and iterative software development life cycles, as well as overall project management life cycle.
Manage and coordinate small projects that involve multiple stakeholders.
Practical experience with test planning, execution, and acceptance criteria.
Facilitate meetings with business users and managers.
Work closely with various functional areas of an IT organization.
Agility and foresight to escalate issues in a professional manner.
Provide oversight for staff assigned to projects and tasks.
Ability to coach and foster an environment of continuous learning with IT staff.
Must be able to accomplish tasks in a timely manner with limited supervision.
Desire and commitment to a high level of support to the customer, while establishing and maintaining positive relationships.