UX Design Operations Manager

Overview

Remote
Depends on Experience
Contract - W2
Contract - 60 week(s)

Skills

GitHub

Job Details

Job at a Glance

  • Title: UX Design Operations Manager
  • Location: Remote (EST or CST time zones only)
  • Contract: W2 only, 10/16/2025 – 12/31/2026 with potential for extension or full-time conversion
  • Pay: $50-60/hour + optional medical, dental, vision, 401(k) match

Overview

The UX Design Manager supports the operations, processes, and tools within the Customer Experience Strategy & Design organization. The role focuses on enhancing design workflows, managing tools such as Figma, UserTesting, and Azure DevOps, and coordinating process implementation with design and development teams.

Key Responsibilities

  • Act as a connector across CXSD and partner teams to align stakeholders and improve operational processes.
  • Manage initial work requests for design workstreams, including scope clarification and planning support.
  • Monitor workstreams, identify risks, escalate issues, and ensure proper organization of design and development files.
  • Support the integration of design tools with front-end development environments and ensure assets are implementation-ready.
  • Document and track design and front-end work items in Azure DevOps and maintain resource forecasts.
  • Serve as the internal owner of design and research tools, managing access, troubleshooting, and configurational standards.
  • Maintain documentation standards and organize key knowledge assets such as personas, journey maps, and templates.

Required Skills

  • Experience coordinating design, development, and product teams around workflows and processes.
  • Familiarity with design tools such as Figma, UserTesting, and platforms like Azure DevOps, GitHub, or Storybook.
  • Ability to manage SaaS tools and platforms within a digital experience, marketing, or customer experience environment.
  • Strong communication skills for documentation and stakeholder guidance.
  • Knowledge of design-to-code workflows and platform integrations.
  • Experience supporting design operations or design process management.
  • Customer-centric mindset with a focus on operational excellence.

Preferred Skills

  • Working knowledge of React, HTML, CSS, or JavaScript.
  • Experience troubleshooting platform issues and supporting automation efforts.
  • Familiarity with content management systems and knowledge sharing tools such as SharePoint.

Call to Action

Candidates with a passion for design operations and digital experience tools are encouraged to apply. Join our team to help improve design workflows and deliver exceptional digital experiences.

About CEI

As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.


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