Overview
On Site
USD 22.00 - 24.00 per hour
Full Time
Skills
Physical Layer
Service Management
Operating Systems
Microsoft Windows
Mobile Devices
Service Level
Customer Satisfaction
Printers
Repair
Training
Legal
Dell
HP
Customer Service
Problem Solving
Conflict Resolution
Writing
Computer Hardware
Break/Fix
Laptop
Managed Print Services
Taxes
Life Insurance
Business Transformation
Law
Job Details
Description
Level 2 Desktop Technician I 1. Responsible for diagnosing and resolving software and hardware incidents, tasks, and requests escalated through service management software, including but not limited to operating systems (Windows and Mac), mobile devices, printers, peripherals, and a range of software applications 2. Responsible for ensuring completion of all assigned work and proper communications with clients, meeting service level agreements, customer satisfaction, and service demands 3. Perform programming and related administrative tasks for Managed printers. 1. Will need the ability to be certified in Dell and HP hardware repairs. 2. Must possess a strong customer service orientation. 3. Must be adaptive and flexible and have good problem-solving skills. 4. Must be able to communicate effectively both verbally and in writing. 5. Hands-on physical repair of laptops Comply with all company training, legal and ethical requirements. Years of experience/education and/or certifications required: 2-4 years of experience What are the top 3-5 skills requirements should this person have? Will need ability to be certified in Dell and HP hardware repairs. Must possess a strong customer service orientation. Must be adaptive and flexible and have good problem-solving skills. Must be able to communicate effectively both verbally and in writing.
Skills
desktop, break/fix
Top Skills Details
desktop,break/fix
Additional Skills & Qualifications
Computer Hardware Services - break/fix laptops Managed Print Services - Programming remotely the printer
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $22.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in North Chicago,IL.
Application Deadline
This position is anticipated to close on Jun 20, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Level 2 Desktop Technician I 1. Responsible for diagnosing and resolving software and hardware incidents, tasks, and requests escalated through service management software, including but not limited to operating systems (Windows and Mac), mobile devices, printers, peripherals, and a range of software applications 2. Responsible for ensuring completion of all assigned work and proper communications with clients, meeting service level agreements, customer satisfaction, and service demands 3. Perform programming and related administrative tasks for Managed printers. 1. Will need the ability to be certified in Dell and HP hardware repairs. 2. Must possess a strong customer service orientation. 3. Must be adaptive and flexible and have good problem-solving skills. 4. Must be able to communicate effectively both verbally and in writing. 5. Hands-on physical repair of laptops Comply with all company training, legal and ethical requirements. Years of experience/education and/or certifications required: 2-4 years of experience What are the top 3-5 skills requirements should this person have? Will need ability to be certified in Dell and HP hardware repairs. Must possess a strong customer service orientation. Must be adaptive and flexible and have good problem-solving skills. Must be able to communicate effectively both verbally and in writing.
Skills
desktop, break/fix
Top Skills Details
desktop,break/fix
Additional Skills & Qualifications
Computer Hardware Services - break/fix laptops Managed Print Services - Programming remotely the printer
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $22.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in North Chicago,IL.
Application Deadline
This position is anticipated to close on Jun 20, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.