Overview
On Site
USD 57.00 - 65.00 per hour
Full Time
Skills
Customer Experience
Amazon Web Services
Software Design
Functional Requirements
Management
Optimization
Business Development
Knowledge Sharing
Product Demonstration
Use Cases
Wiki
Collaboration
Product Management
Roadmaps
Product Optimization
Solution Architecture
Machine Learning (ML)
Problem Solving
Conflict Resolution
Analytical Skill
Communication
Customer Facing
Stakeholder Management
IT Consulting
Documentation
Technical Writing
Artificial Intelligence
Enterprise Software
Sales
Taxes
Life Insurance
Business Transformation
Law
Job Details
Description
Applied AI team is seeking a passionate and talented Solution Architect to join the Applied AI team and help build industry-leading technologies that customers will love. This team offers a unique opportunity to make a significant impact on the customer experience while working with the latest technology. In this role, you'll be the bridge between our customers and our AI agent platform, ensuring the successful implementation and adoption of our technology. As part of a $110M savings goal, we are building a self-service platform where any internal Amazon team can create a virtual AI agent to automate some of their work. Since the platform is not mature, we need a Solution Architect to work with the different teams and help them implement their solutions.
Key Responsibilities:
Technical Solution Design & Implementation
Analyze and deeply understand customer use cases, technical environments, and business challenges
Design and build functional AI agents, including creating innovative workarounds for complex scenarios
Guide customers through data identification and preparation processes
Customize agent capabilities to meet specific customer quality requirements
Facilitate successful production deployments by coordinating between technical teams
Customer Success & Support
Provide ongoing support through scheduled office hours
Help customers effectively maintain and manage their AI agents
Lead technical implementation reviews and solution optimization sessions
Bridge communication between customer technical teams and internal resources
Business Development & Knowledge Sharing
Conduct product demonstrations to prospective customers
Identify and develop additional use cases within existing customer environments
Create detailed customer success stories and solution documentation
Develop and maintain best practices, templates, and implementation guides
Document lessons learned and share knowledge through internal wikis and product documentation
Product Evolution
Identify feature gaps based on customer needs and market demands
Collaborate with Product Management teams to influence the product roadmap
Provide detailed technical feedback for product improvement
Required Qualifications:
6+ years of experience in solution architecture or similar technical consulting roles
Strong understanding of AI/ML technologies and architectures
Excellent problem-solving and analytical skills
Superior communication skills with the ability to explain complex technical concepts to various audiences
Experience in customer-facing roles and stakeholder management - technical consulting exp is ideal
Strong documentation and technical writing abilities - (Need to be able to write down customer story, solution provided, best practices, lessons learned, recommendations)
Preferred Qualifications:
Experience with AI agent technologies or similar platforms
Background in enterprise software implementation
Knowledge of common integration patterns and APIs
Experience in technical pre-sales or solution consulting
Pay and Benefits
The pay range for this position is $57.00 - $65.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Bellevue,WA.
Application Deadline
This position is anticipated to close on May 12, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Applied AI team is seeking a passionate and talented Solution Architect to join the Applied AI team and help build industry-leading technologies that customers will love. This team offers a unique opportunity to make a significant impact on the customer experience while working with the latest technology. In this role, you'll be the bridge between our customers and our AI agent platform, ensuring the successful implementation and adoption of our technology. As part of a $110M savings goal, we are building a self-service platform where any internal Amazon team can create a virtual AI agent to automate some of their work. Since the platform is not mature, we need a Solution Architect to work with the different teams and help them implement their solutions.
Key Responsibilities:
Technical Solution Design & Implementation
Analyze and deeply understand customer use cases, technical environments, and business challenges
Design and build functional AI agents, including creating innovative workarounds for complex scenarios
Guide customers through data identification and preparation processes
Customize agent capabilities to meet specific customer quality requirements
Facilitate successful production deployments by coordinating between technical teams
Customer Success & Support
Provide ongoing support through scheduled office hours
Help customers effectively maintain and manage their AI agents
Lead technical implementation reviews and solution optimization sessions
Bridge communication between customer technical teams and internal resources
Business Development & Knowledge Sharing
Conduct product demonstrations to prospective customers
Identify and develop additional use cases within existing customer environments
Create detailed customer success stories and solution documentation
Develop and maintain best practices, templates, and implementation guides
Document lessons learned and share knowledge through internal wikis and product documentation
Product Evolution
Identify feature gaps based on customer needs and market demands
Collaborate with Product Management teams to influence the product roadmap
Provide detailed technical feedback for product improvement
Required Qualifications:
6+ years of experience in solution architecture or similar technical consulting roles
Strong understanding of AI/ML technologies and architectures
Excellent problem-solving and analytical skills
Superior communication skills with the ability to explain complex technical concepts to various audiences
Experience in customer-facing roles and stakeholder management - technical consulting exp is ideal
Strong documentation and technical writing abilities - (Need to be able to write down customer story, solution provided, best practices, lessons learned, recommendations)
Preferred Qualifications:
Experience with AI agent technologies or similar platforms
Background in enterprise software implementation
Knowledge of common integration patterns and APIs
Experience in technical pre-sales or solution consulting
Pay and Benefits
The pay range for this position is $57.00 - $65.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Bellevue,WA.
Application Deadline
This position is anticipated to close on May 12, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.