Epic Application Analyst

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 220,000 people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. ( )

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you ll thrive in, then you re in the right place.

We are looking for a highly talented and self- motivated Epic-Application Analyst to join us on our journey in advancing the technological world through innovation and creativity.

Job Title: Epic-Application Analyst

Job ID: 2685177

Position Type: Full-time

Location: Frisco, TX (Remote)

Role/Responsibilities

• System Configuration:Assist in configuring and customizing the Epic EHR solution to align with the organization's specific needs and clinical workflows. Proficiency in Configuration tools within Epic.
• Monitor and resolve issues through incident management and service requests in ticketing systems.
• User Support:Provide frontline support to clinical staff and end-users of the Epic system, addressing inquiries, issues, and user training needs.
• Quality Assurance:Assist in maintaining data integrity within the Epic system by ensuring that appointment data is accurately captured and follows best practices. Implement quality control measures to verify the accuracy of data.
• Workflow Analysis:Collaborate with healthcare providers to analyze Epic workflows and identify areas for improvement. Work towards streamlining and optimizing Epic processes.
• Documentation:Maintain documentation of system configurations, changes, and issue resolutions. Ensure that documentation is readily available for reference and audits.
• Training:Provide training to clinical staff and end-users on how to effectively use the Epic system. Create training materials and conduct training sessions.
• Reporting and Analysis:Generate reports from the Epic system and analyze data to assess its performance and identify opportunities for improvement.
• Compliance and Regulatory Oversight:Ensure that Epic system usage complies with healthcare regulations and standards, including HIPAA and Meaningful Use (MIPS/MACRA).
• Collaboration:Collaborate with healthcare providers, administrators, and IT teams to understand their Epic needs and challenges, and work to address them.
• Issue Resolution:Assist in identifying and troubleshooting issues related to the Epic system, working with senior analysts or IT teams to resolve problems and maintain system stability.
• Provide on-call or after-hours support during major events, as needed.
• Participate in upgrades, regression testing, and monthly releases.

Qualifications & Experience

Minimum Requirements

• Active Epic certification in at least one module is mandatory
• Technical bachelor s degree or a degree in healthcare informatics, healthcare administration, or a related field.
• Basic understanding of clinical workflows and healthcare operations.
• Strong communication and interpersonal skills.
• Problem-solving and analytical abilities.
• Eagerness to learn and adapt to new technologies and EHR platforms.
• Knowledge of healthcare regulations and compliance, including HIPAA.
• Customer service orientation and a willingness to work closely with clinical staff.

Pay and Benefits

Pay Range Minimum: $54,000

Pay Range Maximum: $101,000

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

Compensation and Benefits

A candidate s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

How You ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.