Overview
On Site
Full Time
Skills
Customer Support
Fixed Income
ETF
Workflow
Quantitative Analysis
Quality Assurance
Research
Reporting
Training
ICE
Mathematics
Finance
Economics
Computer Science
Communication
Analytical Skill
Server Administration
Salesforce.com
Microsoft Exchange
Job Details
Overview
Job Purpose
ICE Data Indices presents multiple, unique opportunities for a full time Client Support Specialist to join a team responsible for providing support of Fixed Income Index applications & deliverables. ICE Data Indices offers over 5,000 standard indices tracking more than $77 trillion in debt spanning the global bond markets, with debt represented across 43 currencies.
ICE Data Indices presents multiple, unique opportunities for a full time Client Support Specialist to join a team responsible for providing support of Fixed Income, Equity and ETF Index applications & deliverables.
Responsibilities
Knowledge and Experience
#LI-SF1
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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Job Purpose
ICE Data Indices presents multiple, unique opportunities for a full time Client Support Specialist to join a team responsible for providing support of Fixed Income Index applications & deliverables. ICE Data Indices offers over 5,000 standard indices tracking more than $77 trillion in debt spanning the global bond markets, with debt represented across 43 currencies.
ICE Data Indices presents multiple, unique opportunities for a full time Client Support Specialist to join a team responsible for providing support of Fixed Income, Equity and ETF Index applications & deliverables.
Responsibilities
- Provide guidance on various client workflows to multiple internal ICE Data Services teams including development, data content, product, quant, and quality assurance.
- Assist in implementation and creation of new accounts and projects.
- Provide expert training and support to application users.
- Streamline current procedures to better serve end-customers.
- Perform analytical research in order to validate client reporting and strategy.
- Perform training/demos to prospective clients as well as other internal ICE Data Services teams.
Knowledge and Experience
- Bachelor's Degree, preferably in Mathematics, Finance, Business, Economics or Computer Science.
- Work experience of 0-1 year acceptable.
- Excellent communication skills needed to effectively support clients over phone and email.
- Sufficient analytical skills needed to understand and interpret theoretical/mathematical calculations.
- Sufficient technical skills needed to troubleshoot the various products and platforms.
- Intermediate PC skills needed for assisting in software navigation, server management, and automation building.
#LI-SF1
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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.