Description
We are seeking an Information Systems Analyst to assist the Corporate IT team. The Corporate IT team is responsible for the deployment maintenance and support of IT systems throughout the global organization. Day to day you will focus on supporting our US based users in Westborough with occasional travel to Boston Woburn and other areas to ensure that end user IT needs are met through reliable and consistent IT services. You will be providing both hands on and remote support of a variety of hardware and software platforms.
Description
- Troubleshoot and resolve issues with end user hardware such as laptops and printers and conference room technology liaising with third party support vendors when necessary.
- Maintain the IT hardware asset database and support automation efforts through scripting in common scripting languages primarily PowerShell.
- Assist lower tier support teams by providing expertise training and documentation. Assist higher tier support teams with hands-on assistance such as racking and testing of infrastructure equipment.
- Support remote workers and remote regional work sites as required. Including direct support of provisioning and deprovisioning activities related to regional office locations.
- Stay current in relevant technologies to provide accurate technical solutions to employees and contribute to the development and improvement of IT policies and procedures.
Education
- 4 year Bachelors Degree or equivalent experience required
Experience
- A minimum of 3 years in customer facing IT support role is required.
- A minimum of 3 years supporting Microsoft end user technologies including Windows Office applications etc. is required.
Other Requirements
- Excellent troubleshooting and diagnostic skills are required.
- Excellent interpersonal communication and customer care skills are required.
- PowerShell experience is required.
- Experience with infrastructure technology servers networking equipment is preferred.
- Experience with an ITSM platform specifically ServiceNow is preferred.
- ITIL certification is preferred.
- While performing the role you will need to lift up to 50lbs
- Approximately 5% travel may be required in support of the positions responsibilities.
- Strong written and oral communication skills including the ability to present ideas and suggestions clearly and effectively.
- Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
- Strong organizational skills ability to prioritize work accordingly and accomplish multiple tasks in parallel and in a fast-paced environment.
Additional Skills & Qualifications
Spanish Speaking Nice to Have
Experience with infrastructure technology (servers, networking equipment) is preferred.
Experience with an ITSM platform (specifically ServiceNow) is preferred.
ITIL certification is preferred.
While performing the role you will need to lift up to 50lbs
Approximately 5% travel may be required in support of the position's responsibilities.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Coral Gables, FL.
Pay and Benefits
The pay range for this position is $55.91 - $60.91/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Coral Gables,FL.
Application Deadline
This position is anticipated to close on Nov 7, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 101054TS
- Position Id: JP-005650053
- Posted 15 hours ago
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