Overview
Remote
Depends on Experience
Contract - W2
Contract - 13 week(s)
Skills
Access
Job Details
Content Operations Specialist
Location: Remote
Schedule: 3:00 PM – 11:00 PM EST
Position Type: Contract
Pay: $26/hr on W2
Role Overview
The Content Operations Specialist ensures the smooth delivery, scheduling, and quality assurance of entertainment content across multiple platforms. This detail-oriented role requires strong technical troubleshooting skills, organizational abilities, and cross-functional collaboration to uphold service standards and support strategic initiatives.
Key Responsibilities
Location: Remote
Schedule: 3:00 PM – 11:00 PM EST
Position Type: Contract
Pay: $26/hr on W2
Role Overview
The Content Operations Specialist ensures the smooth delivery, scheduling, and quality assurance of entertainment content across multiple platforms. This detail-oriented role requires strong technical troubleshooting skills, organizational abilities, and cross-functional collaboration to uphold service standards and support strategic initiatives.
Key Responsibilities
- Troubleshoot content issues using internal databases, ticketing systems, and lookup tools in coordination with internal and external teams.
- Monitor content delivery from external partners, ensuring compliance with service level agreements and escalating when necessary.
- Collaborate with Comcast engineering and national operations teams to follow established triage and resolution protocols.
- Support merchandising efforts by managing content updates—additions, changes, and removals—across multiple platforms using various content management systems.
- Assist with major merchandising initiatives, including programming setup, entitlement validation, and screenshot capture.
- Verify and troubleshoot sports promotions for live linear and OTT events across platforms.
- 2–5 years of relevant experience.
- Proven troubleshooting skills with the ability to quickly identify and resolve issues using a variety of tools.
- Strong multitasking and organizational capabilities; able to manage multiple projects simultaneously.
- Clear and effective communicator with internal teams and external partners.
- Dependable and self-directed during night shifts, with consistent and punctual attendance.
- Experience with content management systems, scheduling tools, and ticketing platforms (e.g., Jira).
- Adaptable to evolving team needs and ad hoc responsibilities.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.