Incident Management Lead

Software Guidance & Assistance, Inc., (SGA), is searching for an Incident Management Lead for a CONTRACT assignment with one of our premier Financial Services clients in Jersey City, NJ .

Responsibilities :

• Implements Group policy related to Operational Permanent Control (OPC) Framework Incident Management - events (internal or external) that have, or could have, resulted in a loss, gain or opportunity cost.
• Ensures the efficacy of Incident Management Lifecycle by effecting the collaboration of 1LoD OPC Officers, covering
  • Investigation - an examination of the details, causes and impact of an incident, considering the effect across all businesses and functions across the Bank.
  • Analysis - an in-depth study of the root cause of an event
  • Action plan - a remediation approach to permanently address short and long-term causes
  • Follow up - incorporating recommendations from business and independent reviewers
  • Closure - reviewing the quality of evidence proposed to close an incident action plan
  • Escalation - propose mitigation actions relating to gaps, risks and delays to senior management.
• Develops, collects, monitors, analyzes, reports and presents incident trends to committees (weekly and ad hoc) tackling incidents, supporting management's understanding of causal patterns and advising on how to prevent
• Provides awareness and training to participants in the incident management lifecycle
• Executes and identifies continuous improvement opportunities to raise the quality of incident management.

Required Skills :

• Expert in Permanent Control or Risk Management
• Advanced knowledge of incident management procedures, policies, standards and principles
• Expert knowledge of workflow tools, risk management systems and reporting sources
• High capacity for advanced analysis, research and synthesis of causal patterns across disparate businesses, functions and geographies
• Exceptional communication skills and ability to manage and influence senior stakeholders
• Ability to build networking working relationships with various stakeholders across first and second lines of defense

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.