Technical Systems Engineer II (Full Time) - United States

Applications are accepted until further notice.

Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

Who we are

We are a dynamic, diverse, and distributed team dedicated to innovating and redefining Cisco IT! Our team impacts thousands of Cisco employees by providing opportunities for innovation and accelerating the adoption of modern engineering practices, which improves the speed of product development. We champion emerging architectures, excellence in software development, and innovation, all within a synergetic and can-do culture.

Who you'll work with

You will collaborate with small, forward-thinking teams that focus on common problems across domains, resulting in diverse technical challenges and accelerated career growth. You will engage with senior engineers, developers, and DevOps teams to uphold high system availability and strengthens software delivery processes.

What you'll do

As a Technical Systems Engineer, you will assist in maintaining and optimizing the development, testing, and production environments by providing operational support, troubleshooting issues, and ensuring the availability and performance of systems. Provide guidance to junior engineers as needed.

Application and System Support:

• Assist in monitoring, troubleshooting, and resolving issues across development, staging, and production environments.
• Support the deployment pipeline to ensure seamless automation and application deployments.
• Collaborate with the DevOps team to uphold high availability, stability, and performance of applications and services.

Incident Management:

• Monitor production systems for issues or outages and respond promptly to alerts.
• Troubleshoot, isolate, and resolve incidents.
• Document issues, solutions, and preventive measures in knowledge bases or incident reports.

Collaboration with Development and Operations Teams:

• Facilitate collaboration between development and operations teams to improve software delivery processes and ensure efficient production systems.
• Participate in daily stand-ups and project meetings, learning from senior team members and contributing to ongoing work.

Automation Support:

• Assist in implementing, monitoring, and maintaining continuous integration and continuous deployment (CI/CD) pipelines.
• Work on automation requirements for tools such as Jenkins, GitHub, SonarQube, Artifactory, etc.

Who you are

• A proactive problem-solver with strong collaboration skills.
• Adaptable to working in diverse and fast-paced environments.
• Eager to learn and contribute to ongoing projects.
• Committed to excellence and innovation in software development.

Minimum Qualifications

• A technical undergraduate degree with 2 years of relevant practical experience in DevOps, IT support, or a related technical field or a recent graduate/ in final year of a technical Master's degree.
• Familiarity with version control systems like Git.
• Strong understanding of CI/CD principles and tools (e.g., Jenkins, GitLab CI, CircleCI).
• Familiarity with cloud platforms (OpenShift, AWS, Azure, Google Cloud) or virtualization technologies (Docker, Podman, VMware).

Preferred Qualifications

• Basic knowledge of case management and problem management using ServiceNow.
• Exposure to monitoring tools (e.g., ThousandEyes, Prometheus, Grafana, Nagios).
• Knowledge management for application support.
• Exposure to Agile methodologies and collaboration tools like JIRA or Confluence.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.