Manager, Network Operations

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required
Unable to Provide Sponsorship

Skills

Cabling
Capacity Management
Communication
Computer Networking
Computer Science
Continuous Improvement
Emerging Technologies
High Availability
IT Management
IT Operations
Information Systems
LAN
Leadership
Mainframe
Management
Mentorship
NOC
Network
Network Operations
PBX
Public Sector
Reporting
Service Level
Service Level Management
Team Management
Telecommunications
Wireless Communication
WAN
Wireless Networking

Job Details

Manager, Network Operations

Location: Tallahassee, FL On-site
Employment Type:Full-Time / Contract
Experience Level: Senior Management (7+ years)
Domain: Network Operations | Infrastructure | IT Operations

Direct applicants only. No third-party or agency submissions will be considered.

Position Overview

We are seeking an experienced Manager, Network Operations to lead and oversee enterprise-wide data and voice network operations, ensuring high availability, performance, and service levels across a complex IT environment.

This role is responsible for managing the Network Operations Center (NOC), developing and enforcing operational standards, supporting new technologies (including wireless), and ensuring the reliability of LAN/WAN, voice, and multi-platform network systems. The ideal candidate is a hands-on leader with strong operational discipline and experience managing technical teams in mission-critical environments.

Key Responsibilities

Network Operations & Service Management

  • Own network operations and service levels for data and voice networking equipment and software

  • Oversee operations supporting LAN/WAN, PBX, mainframe, mid-range, and network processing systems

  • Define, negotiate, and manage Service Level Agreements (SLAs)

  • Monitor and improve network performance, reliability, and availability

Leadership & Operations Oversight

  • Manage and coordinate daily activities of the Network Operations Center (NOC)

  • Lead, mentor, and develop supervisors, project leaders, and technical staff

  • Plan and manage staffing, schedules, and operational coverage

  • Work under general direction of senior IT leadership

Standards, Processes & Continuous Improvement

  • Develop, implement, and maintain network operations standards, procedures, and processes

  • Ensure consistent execution of operational best practices

  • Drive continuous improvement across network operations

Technology Planning & Implementation

  • Plan and manage support for new and emerging technologies, including wireless solutions

  • Partner with engineering and architecture teams on technology rollouts

  • Ensure operational readiness for new systems and platforms

Infrastructure & Capacity Planning

  • Plan for human resources, equipment, power, cabling, and facilities supporting telecommunications and IT processing equipment

  • Support capacity planning to meet current and future demand

Stakeholder & Vendor Management

  • Collaborate with IT leadership, vendors, and service providers

  • Provide operational reporting, metrics, and executive updates

  • Escalate and resolve high-impact operational issues as needed

Required Qualifications

  • Bachelor’s degree in Computer Science, Information Systems, or related field,
    or equivalent professional experience

  • 7+ years of IT experience, including managing teams responsible for:

    • Network operations

    • Technical service, support, and maintenance

  • Proven experience in LAN/WAN and multi-platform environments

  • Strong background in network operations, reliability, and service delivery

  • Experience managing technical teams in enterprise or regulated environments

  • Excellent leadership, communication, and organizational skills

Preferred Qualifications

  • Experience managing Network Operations Centers (NOC)

  • Experience supporting voice and data networks, including PBX systems

  • Background in wireless networking technologies

  • Experience with service level management and operational reporting

  • Familiarity with IT operations governance and compliance

  • Experience working in large-scale or public-sector IT environments

Why Join This Role

  • Lead mission-critical network operations

  • Influence operational standards and service delivery

  • Manage and mentor experienced technical teams

  • Work closely with senior IT leadership

  • Support enterprise-scale infrastructure environments

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.