OS Platform Engineer: I (Junior)

Location: Columbus, OH
Salary: Negotiable
Description:
Job Title: OS Platform Engineer: I (Junior)

Type: 4+ Months Contract to hire

Work Locations - Columbus, OH (3 days onsite, 2 days remote)

Key Responsibilities:

- Has good knowledge of general concepts of job scheduling.

- Maintains, monitors, updates assigned application systems.

- Research complex problems and takes appropriate action to correct.

- Analyzes existing systems or procedures and identifies technical or procedural improvements.

- Develops operational procedures for products, services, and systems.

- Develops, generates, special or ad hoc reports.

- Provides technical support to business unit, customers, management, and other users.

- Promotes code from Dev to test and Test to Production following Change Management Standards.

- Backup & Support: Act as primary backup for the BA 3 Support.

- Zena Environment Management: Review daily incident tickets for potential QA environmental impact. Conduct weekly or as-needed clean-up activities within the DEV and QA Zena environments.

• 24x7 - On-Call Rotation: Patching/validation assign validation tickets to our offshore support.

• On-Call Rotation is set up for Weekly Coverage Interval.

• Perform daily platform related administrative tasks as needed

• Identify root cause analysis of platform related basic issues and how to resolve those issues, document the findings

• Provides level 1 server production support including problem identification, ticket documentation and closure

• Provides user/customer support for level 1 issues and escalate issues to senior SME's when needed

• Be engaged in end user support via incident and service requests, as well as project work

• Reviews of daily tickets and emails, providing timely and accurate resolutions.

• Performs other duties as assigned.

Required Qualifications:

• Basic knowledge of scripting and familiarity with Windows/UNIX environment.

• Basic knowledge of databases and familiarity with basic SQL commands.

• Familiarity with operating systems and platform engineering concepts.

• Knowledge of cloud computing platforms (e.g., AWS, Azure, Google Cloud).

• Experience with system testing and documentation.

• Experience supporting file transmission processes like sFTPs, FTPs.

Preferred Qualifications:

• Production Control Experience.

• In-depth understanding of Enterprise Scheduling Systems.

• Experience with troubleshooting, scripting, and basic automation.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• Experience with documentation and reporting.

• Ability to work independently and as part of a team.

• In-depth knowledge of scheduling concepts, job dependencies, and workload automation principles.

• Experience with scripting languages (e.g., Python, PowerShell) and automation frameworks.

Basic Qualifications:

• Bachelor's Degree

• 3+ years of related experience or an additional 2+ years of IT experience that includes IT Analytics, IT Troubleshooting, or IT Customer Service may be considered in lieu of bachelor's degree

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Contact:

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