Information Technology Program Manager

Summary

This position is in the Infrastructure Strategy and Finance Office, Enterprise Infrastructure, Bureau of Diplomatic Technology (DT/EI/ISF), in the U.S. Department of State (DOS). The incumbent serves as a senior level program manager and analyst and is an expert advisor to the ISF Office Director.

This job is open to

• Career transition (CTAP, ICTAP, RPL)
  
  Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Clarification from the agency

U.S. Department of State CTAP employees.

Duties

• Advises the Infrastructure Strategy and Finance (ISF) Director of all resource issues affecting the management and administration of the Office.
• Coordinates resource requirements among all program elements within Enterprise Infrastructure (El) and prepares and recommends resource proposals for presentation to senior management.
• Provides expert technical, analytical, and evaluative guidance to El and El senior management for the planning, reviewing, evaluation, acquisition, implementation, coordination, integration, and maintenance.
• Thoroughly evaluates all options and provides overall strategy, recommendations, and planning to the ISF Office and to other El Offices.
• Directs the formulation and implementation of short, medium, and long-range financial planning and procedures.
• Oversees preparation, tracking, and monitoring of Office performance measures to successfully accomplish the goals and objectives of El's Priority Projects and Strategic Plans.

Requirements

Conditions of Employment

• U.S. Citizenship is required.
• Incumbent will be subject to random drug testing.
• Must be able to obtain and maintain a Top Secret security clearance.

Qualifications

Applicants must meet all the required qualification requirements described below by the closing date of this announcement.

NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.

Applicants applying for the GS-14 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below:

1. Attention to Detail - This skill is generally demonstrated by assignments where the applicant provided leadership in the analysis of office processes to identify opportunities for improvement and efficiencies, initiated the review and improvement of work methods or organizational features, and ensured that all assigned projects and personnel were managed according to established project management principles.
2. Customer Service - This skill is generally demonstrated by providing expert technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues; collaborating with stakeholders to identify needed support and outlining the parameters and characteristics of the equipment to be used.
3. Oral Communication - Ability to communicate complex technical requirements to non-technical personnel and prepare and present briefings to senior management officials on complex/controversial issues, e.g. identifying and reporting on duplicative and/or unneeded steps, and offering suggestions for improvements.
4. Problem Solving - - Ability to make decisions or recommendations that significantly influence important agency IT policies or programs and apply new developments to previously unsolvable problems; conceptualizes, manages and coordinates major enterprise-wide IT projects.

AND

Have at least 1 full year of specialized experience equivalent to the GS-13 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position.

Qualifying specialized experience must demonstrate the following:

• Experience working with organizational structure, policies, practices, decision making processes, other offices and inter agency relationships to effectively interface with all interested
• Experience with contracting processes, award procedures, and Federal procurement rules and regulations.
• Experience in realigning IT strategic planning, architecture and portfolio investments.
• Experience coordinating and emerging technology contract specifications for IT systems and services.

NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

There is no substitute of education for specialized experience for the GS-14 position.

Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.

Education

Education requirements do not apply to this vacancy announcement.

Additional information

• For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at or
• If eligible, situational telework agreements may be permitted with supervisory approval.
• Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in this Bureau for up to 240 days and may require a higher or lower security clearance. Telework eligibility and security clearance requirements may vary for such similar positions.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the application process is complete, a review of your resume will be conducted and compared against your responses to the assessment questions to determine if you are qualified for this job. Note: Responses to questions that are not fully supported by the information in your resume may result in adjustments to your rating.

Applicants who meet the minimum qualification requirements, as described in the "Qualifications" section of this announcement, will be assigned a score between 70 and 100. The assessment is used to measure the degree in which your background matches the competencies (knowledge, skills, and abilities) required for this position. Your qualifications will be evaluated on the following competencies:

• Knowledge of program and project management principles and processes, resolving complex program management issues for the organization.
• Knowledge and skill in applying analytical and evaluative methods and techniques needed to conduct detailed analyses of complex work processes in DT.
• Knowledge of the Department's Agile Project Management methodology, and the IT Strategic Plan and relevant Office of Management and Budget (0MB) policies, regulations and requirements, needed to serve as a senior IT Program Manager.
• Ability to plan, prepare, justify, administer, analyze, forecast, and monitor budget/financial information to ensure cost effective support of organizations and programs, including conducting budget/financial data analysis and assessing financial conditions by applying financial principles, policies, methods, techniques, and systems.
• Skill in coordinating and performing critical analysis of major policy issues, and to provide authoritative analytical expertise to the organization.
• Skill and ability are required to communicate project and program portfolios and status of programs to stakeholders in a clear and concise manner.

Agency Career and Interagency Career Transition Assistance Program (CTAP ) candidates must be rated "Well Qualified" for the position and earn a score of at least 85 (when applicants are rated in a range of 70 to 100) to receive consideration for selection priority. Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview.

You may preview questions for this vacancy.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  All required documents listed below, that are applicable to you, must be submitted to our automated system by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.
  
  1. Resume showing relevant work/volunteer experience, education and training. Include the start and end dates (from month/year to month/year) and the number of hours per week worked/volunteered. Your resume serves as the basis for qualification determinations and must support your answers to the completed online assessment questions.
  
  2. CTAP documentation, if applicable. Visit our agency's CTAP sites for required documentation.
• How to Apply
  
  Prepare your application in USAJOBS
  
  To start your application, click Apply and we'll walk you through the process to attach a resume and any required documents.
  
  During the application process you can review, edit, delete, and update your information. We'll automatically save your progress as you go, so you won't lose any changes. You have until 11:59 p.m. Eastern Time (ET) on the closing date of this announcement to complete the application process.
  
  STEP 1: Select the "Apply" button and follow the instructions to register or sign into USAJOBS.
  
  STEP 2: Submit your resume. Please see the Required Documents section for specific information that should be outlined in your resume.
  
  STEP 3: Complete the online assessment questions.
  
  STEP 4: Submit all required documentation applicable to you, as listed in the Required Documents section.
  
  To learn how to view the status of your submitted supporting documentation and application, visit the Application Instructions section of our agency's Civil Service selection process site.
  
  Technical assistance with your on-line application is available through the Help Desk at or by calling between the hours of 7:00 a.m. and 7:00 p.m. ET
  
  Alternate Application Procedures
  
  If applying online poses an extreme hardship, you may request alternate application procedures to submit your application package. Contact the Human Resources office listed on the announcement between the business hours of 8:15 a.m. and 5:00 p.m. ET at least 2 working days prior to the closing date of this announcement. The application package for alternate application procedures must be submitted and received in the Human Resources office no later than 11:59 p.m. ET on the closing date of this announcement. Paper applications and information sent by mail will not be accepted.
  
  Agency contact information
  
  Shelia Giles-Fleming
  
  Phone
  
  
  
  Fax
  
  Email
  
  
  
  Address
  
  U.S. Department of State
  
  600 19th Street NW
  
  SA-17, 5th Floor
  
  Washington, District of Columbia 20522-1705
  
  United States
  
  Next steps
  
  After all application packages are received, we will review applications and evaluate applicants' qualifications. Then, in approximately two weeks after this announcement closes, we will refer candidates, as described in the "How You Will Be Evaluated" section, to the hiring manager for selection consideration. Your application status will be updated up to four times during the following hiring phases:
  
  
  1. After applications are received.
  2. After applications are assessed to determine qualifications.
  3. After candidates are referred to the hiring manager.
  4. After a selection is made.
  
  
  For the selected candidates who receive a tentative job offer, we will conduct a suitability review and/or security background investigation that generally takes an average of at least two to six months.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

All required documents listed below, that are applicable to you, must be submitted to our automated system by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.

1. Resume showing relevant work/volunteer experience, education and training. Include the start and end dates (from month/year to month/year) and the number of hours per week worked/volunteered. Your resume serves as the basis for qualification determinations and must support your answers to the completed online assessment questions.

2. CTAP documentation, if applicable. Visit our agency's CTAP sites for required documentation.

How to Apply

Prepare your application in USAJOBS

To start your application, click Apply and we'll walk you through the process to attach a resume and any required documents.

During the application process you can review, edit, delete, and update your information. We'll automatically save your progress as you go, so you won't lose any changes. You have until 11:59 p.m. Eastern Time (ET) on the closing date of this announcement to complete the application process.

STEP 1: Select the "Apply" button and follow the instructions to register or sign into USAJOBS.

STEP 2: Submit your resume. Please see the Required Documents section for specific information that should be outlined in your resume.

STEP 3: Complete the online assessment questions.

STEP 4: Submit all required documentation applicable to you, as listed in the Required Documents section.

To learn how to view the status of your submitted supporting documentation and application, visit the Application Instructions section of our agency's Civil Service selection process site.

Technical assistance with your on-line application is available through the Help Desk at or by calling between the hours of 7:00 a.m. and 7:00 p.m. ET

Alternate Application Procedures

If applying online poses an extreme hardship, you may request alternate application procedures to submit your application package. Contact the Human Resources office listed on the announcement between the business hours of 8:15 a.m. and 5:00 p.m. ET at least 2 working days prior to the closing date of this announcement. The application package for alternate application procedures must be submitted and received in the Human Resources office no later than 11:59 p.m. ET on the closing date of this announcement. Paper applications and information sent by mail will not be accepted.

Agency contact information

Shelia Giles-Fleming

Phone



Fax

Email



Address

U.S. Department of State

600 19th Street NW

SA-17, 5th Floor

Washington, District of Columbia 20522-1705

United States

Next steps

After all application packages are received, we will review applications and evaluate applicants' qualifications. Then, in approximately two weeks after this announcement closes, we will refer candidates, as described in the "How You Will Be Evaluated" section, to the hiring manager for selection consideration. Your application status will be updated up to four times during the following hiring phases:

1. After applications are received.
2. After applications are assessed to determine qualifications.
3. After candidates are referred to the hiring manager.
4. After a selection is made.

For the selected candidates who receive a tentative job offer, we will conduct a suitability review and/or security background investigation that generally takes an average of at least two to six months.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request