IT Service Desk Analyst

Overview

Remote
Up to $17
Full Time

Skills

Service Desk
Active Directory

Job Details

Title : IT Service Desk Analyst

Location : Remote

Job Descriptions Below:

  1. Candidate needs to have at least 3-5 years of experience in handling incidents / requests over calls from US callers.
  2. Must have experience in performing L1 tasks in Active Directory such as Account unlock, Password resets, creating accounts, Distributions lists and security groups.
  3. Experience in installing Applications.
  4. knowledge on service desk functions
  5. Good customer service mindset and customer handling skills
  6. Documenting processes and maintaining service desk records.
  7. Exceptional analytical and problem-solving skills.
  8. Advanced collaboration, communication, and interpersonal skills.
  9. Excellent organizational and time management skills.
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