Account Specialist

Overview

On Site
$40,000 - $80,000
Full Time

Skills

Customer Service
Client Engagement

Job Details

1888 - Account Specialist

Overview

The Account Specialist plays a vital role supporting account operations within our logistics team. This position partners closely with Account Managers to support a mix of new and existing clients. It requires a dependable, detail-oriented individual with excellent communication skills and a proactive approach. Ideal candidates are comfortable handling data, adapt well in high-activity environments, and are motivated to advance their career within account management.

This role offers the opportunity to collaborate across departments and with outside partners, executing customer-focused solutions and contributing to long-term satisfaction. It serves as an excellent stepping stone toward future roles in strategic account management.

Core Responsibilities

  • Work alongside the Account Manager to deliver consistent, quality support to clients.
  • Maintain timely and professional communication with internal stakeholders, customers, and partner organizations.
  • Oversee day-to-day customer requests and updates; escalate time-sensitive issues as needed.
  • Serve as a connection point between the customer and third-party logistics providers.
  • Help resolve service issues by working with claims, operations, and support functions.
  • Contribute to load planning, quote management, and account growth initiatives.
  • Track and escalate recurring service challenges, suggest improvements, and follow up until resolution.
  • Analyze customer metrics and dashboards to identify key trends and performance gaps.
  • Generate routine and ad-hoc reports to support client and internal decision-making.

Required Skills and Attributes

  • Clear and professional communication, both written and verbal.
  • Strong personal accountability and reliability with follow-through on tasks.
  • Ability to work with datasets in Excel to identify trends and support business cases.
  • Self-sufficient with excellent time management and multitasking abilities.
  • Team-oriented with a passion for client service.
  • Highly organized and attentive to details, capable of refining or improving workflows.
  • Problem-solver who can assess situations quickly and think on their feet.
  • Willingness to grow, take feedback, and pursue larger responsibilities over time.

Technology Proficiency

  • Working knowledge of Microsoft Excel, Word, and Outlook.
  • Ability to navigate web tools and internal platforms such as CRM or TMS systems.
  • Familiarity with dashboards and basic data reporting is preferred.

Preferred Background

  • Associate or bachelor s degree preferred, or equivalent experience (2+ years) in logistics, transportation, customer support, or operations.
  • Experience or exposure to logistics provider/carrier operations is a plus.
  • Interest in pursuing a future role in account leadership or client-facing project work.
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