Overview
Skills
Job Details
1888 - Account Specialist
Overview
The Account Specialist plays a vital role supporting account operations within our logistics team. This position partners closely with Account Managers to support a mix of new and existing clients. It requires a dependable, detail-oriented individual with excellent communication skills and a proactive approach. Ideal candidates are comfortable handling data, adapt well in high-activity environments, and are motivated to advance their career within account management.
This role offers the opportunity to collaborate across departments and with outside partners, executing customer-focused solutions and contributing to long-term satisfaction. It serves as an excellent stepping stone toward future roles in strategic account management.
Core Responsibilities
- Work alongside the Account Manager to deliver consistent, quality support to clients.
- Maintain timely and professional communication with internal stakeholders, customers, and partner organizations.
- Oversee day-to-day customer requests and updates; escalate time-sensitive issues as needed.
- Serve as a connection point between the customer and third-party logistics providers.
- Help resolve service issues by working with claims, operations, and support functions.
- Contribute to load planning, quote management, and account growth initiatives.
- Track and escalate recurring service challenges, suggest improvements, and follow up until resolution.
- Analyze customer metrics and dashboards to identify key trends and performance gaps.
- Generate routine and ad-hoc reports to support client and internal decision-making.
Required Skills and Attributes
- Clear and professional communication, both written and verbal.
- Strong personal accountability and reliability with follow-through on tasks.
- Ability to work with datasets in Excel to identify trends and support business cases.
- Self-sufficient with excellent time management and multitasking abilities.
- Team-oriented with a passion for client service.
- Highly organized and attentive to details, capable of refining or improving workflows.
- Problem-solver who can assess situations quickly and think on their feet.
- Willingness to grow, take feedback, and pursue larger responsibilities over time.
Technology Proficiency
- Working knowledge of Microsoft Excel, Word, and Outlook.
- Ability to navigate web tools and internal platforms such as CRM or TMS systems.
- Familiarity with dashboards and basic data reporting is preferred.
Preferred Background
- Associate or bachelor s degree preferred, or equivalent experience (2+ years) in logistics, transportation, customer support, or operations.
- Experience or exposure to logistics provider/carrier operations is a plus.
- Interest in pursuing a future role in account leadership or client-facing project work.