1888 - Account Specialist

Overview

The Account Specialist plays a vital role supporting account operations within our logistics team. This position partners closely with Account Managers to support a mix of new and existing clients. It requires a dependable, detail-oriented individual with excellent communication skills and a proactive approach. Ideal candidates are comfortable handling data, adapt well in high-activity environments, and are motivated to advance their career within account management.

This role offers the opportunity to collaborate across departments and with outside partners, executing customer-focused solutions and contributing to long-term satisfaction. It serves as an excellent stepping stone toward future roles in strategic account management.

Core Responsibilities

• Work alongside the Account Manager to deliver consistent, quality support to clients.
• Maintain timely and professional communication with internal stakeholders, customers, and partner organizations.
• Oversee day-to-day customer requests and updates; escalate time-sensitive issues as needed.
• Serve as a connection point between the customer and third-party logistics providers.
• Help resolve service issues by working with claims, operations, and support functions.
• Contribute to load planning, quote management, and account growth initiatives.
• Track and escalate recurring service challenges, suggest improvements, and follow up until resolution.
• Analyze customer metrics and dashboards to identify key trends and performance gaps.
• Generate routine and ad-hoc reports to support client and internal decision-making.

Required Skills and Attributes

• Clear and professional communication, both written and verbal.
• Strong personal accountability and reliability with follow-through on tasks.
• Ability to work with datasets in Excel to identify trends and support business cases.
• Self-sufficient with excellent time management and multitasking abilities.
• Team-oriented with a passion for client service.
• Highly organized and attentive to details, capable of refining or improving workflows.
• Problem-solver who can assess situations quickly and think on their feet.
• Willingness to grow, take feedback, and pursue larger responsibilities over time.

Technology Proficiency

• Working knowledge of Microsoft Excel, Word, and Outlook.
• Ability to navigate web tools and internal platforms such as CRM or TMS systems.
• Familiarity with dashboards and basic data reporting is preferred.

Preferred Background

• Associate or bachelor s degree preferred, or equivalent experience (2+ years) in logistics, transportation, customer support, or operations.
• Experience or exposure to logistics provider/carrier operations is a plus.
• Interest in pursuing a future role in account leadership or client-facing project work.