Overview
Skills
Job Details
Summary
We are seeking a ServiceNow CMDB/ITOM Solution Architect to lead the strategy, governance, and execution of the CMDB roadmap. This role will focus on optimizing CMDB through Discovery, and driving expansion into Service Mapping, CSDM, and ITAM while ensuring data quality, compliance, and alignment with business objectives.
Responsibilities
Define and execute the CMDB strategy and roadmap, ensuring alignment with ITOM best practices.
Oversee data governance including CI identification, naming conventions, relationships, and standards.
Monitor and guide a Managed Services Provider (MSP) to enforce CMDB data quality, compliance, and operational excellence.
Review and approve significant infrastructure changes, ensuring CMDB accuracy and completeness.
Provide and validate requirements, use cases, and user stories for CMDB/ITOM enhancements.
Govern access management, approving administrator login credentials and rights for CMDB/Discovery infrastructure.
Review, publish, and manage CMDB and ITOM reporting, including design, coding, and testing oversight.
Mentor stakeholders on Configuration Management policies, procedures, and best practices.
Establish RACI frameworks and advise leadership on roadmap planning and ServiceNow optimization.
Required Skills & Experience
ServiceNow ITOM Visibility Certification and proven experience managing day-to-day CMDB governance and execution.
Hands-on expertise with ServiceNow Discovery, with strategy-setting experience expanding into Service Mapping, CSDM, and ITAM.
Strong data governance, project management, and communication skills, with the ability to influence leadership.
Experience monitoring/managing an MSP to ensure CMDB compliance, standards, and data quality.
Excellent stakeholder engagement and mentoring capabilities across IT and business functions.