| Job Title: | IT Technical Support (Hybrid) |
| Location: | Richmond, VA |
| Duration: | 6 months |
| Note | Interview: Phone and In Person
The manager will conduct an initial PHONE (or Web) interview but they will also require a follow up IN PERSON interview for those they are interested in pursuing before making a final decision
Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed. |
| Job Description | We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
Previous experience and knowledge of printers is nice to have. Ideal candidates will have help with desk ticket handling experience as well as Print environment Knowledge. |
| Top Skills & Years of Experience | | Skill | Required /Desired | Amount | of Experience | | Microsoft 365 | Required | 5 | Years | | Strong communication and interpersonal skills and detail oriented | Required | 5 | Years | | Strong analytical and troubleshooting skills | Required | 5 | Years | | Ability to prioritize tasks and manage time effectively in a fast-paced environment. | Required | 5 | Years | | Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. | Required | 5 | Years | | Commitment to delivering high quality end user support and customer service | Required | 5 | Years | | Experience in a help desk or technical support role. | Required | 5 | Years | | Knowledge of IT systems | Required | 5 | Years | | Knowledge of print services environment | Desired | 2 | Years | |
| Recruiter Details: | Ananya Roy ananya at gsksolutions.com Eight Three Two Nine Nine Zero - Two Four Two Seven |
About US:
GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality, timeliness, and budgetary considerations, we consistently strive to exceed client expectations, building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development, covering information security, software development, consulting, and IT audits. We excel in managing critical, time-sensitive projects for Fortune 500 clients nationwide, ensuring their success is always at the forefront of our mission.
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