Network / Telecommunications Technician

Our government client is looking for an experienced Network / Telecommunications Technician on a hybrid 12+ months renewable contract role in Raleigh, NC.

Position: Network / Telecommunications Technician | W2 RATE $45/hr
The manager will allow the candidate to work remotely as much as possible, but field work will be required in Rocky Mount, NC.


Job Overview:
Network Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors’ others to ensure client satisfaction and organizational success. This position takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. This position serves as the lead and primary contact providing leadership and assistance for the statewide agency and agency telephony services to the associated field offices. This position will provide support and configuration of the telephone equipment as well as adding, modifying, and deleting users, adding services, installing lines and moving users.

This position’s primary purpose will be to manage the telephony efforts (moves, adds and changes) of the agency and to work with our partner agency as a liaison to help them in the design, installation, testing, maintenance, upgrade, route tickets, and troubleshooting of the telephony systems. This position is responsible for site surveys and design of field telephony infrastructure for agency. This employee will serve as the escalation contact for all telephony issues. The secondary purpose will be to assist with computer network field infrastructure as needed.

Responsible for technical knowledge and hands on support installing, testing, troubleshooting, maintaining, and upgrading telephone infrastructure cabling and equipment for agency. Leading telephony incident and problem resolution through the agency Helpdesk (ServiceNow), agency management or other on-site contacts. Provides call reporting and changing of DMV telephony configurations (move, add, change, delete) such as “user skills” related to the phone system. Will research and consult on communication problems with other IT professionals and update management on status as needed.

Ability to lead projects that require working with multiple teams and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.

This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. Documentation will also be used by this position to train users in the field on new phones and the features that they have.

It is the responsibility of all staff to be aware of agency and partner agency (PCI, HIPPA, etc…) security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.

Required/Desired Experience:

• 7 Years of Serves as the primary contact and an escalation contact for DOT telephony services. Required
• 7 Years of Basic telephony systems configuration, troubleshooting and responsible for generating reporting. Required
• 7 Years of Provide training to non-technical users in the field on telephone systems. Required
• 7 Years of Ability to research and consult on communication problems with other IT professionals. Required
• 7 Years of Ability to organize and follow simple to moderately complex and/or detailed technical procedures. Required
• 7 Years of Documenting process and procedures related to technical field support activities. Required
• 7 Years of Demonstrates knowledge and a working experience with ServiceNow call tracking system. Required
• 7 Years of Ability to effectively communicate with external partners (AT&T, CenturyLink, etc.) to provide guidance on infrastructure needs. Required

About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability, and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
www.vectorconsulting.com
“Celebrating 30 years of service.”
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