Overview
On Site
Contract - W2
Skills
Strategy
Quick learner
Decision-making
Customer service
Training and development
Operations
Customer experience
SaaS
Partnership
Management
Planning
Roadmaps
Metrics
KPI
Transformation
Accountability
Analytical skill
Data
Presentations
Communication
MEAN stack
Job Details
Software Guidance & Assistance, Inc., (SGA), is searching for a Strategy & Operations Analyst, CX for a Contract assignment with one of our premier SaaS clients in San Francisco, CA.
Responsibilities :
Required Skills:
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
EEO Employer: Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status.
Responsibilities :
- Drive incubation stage of core strategic projects in partnership with this team and core cross-functional collaborators. This role addresses business problems through a long-term lens with consideration of the immediate operational needs.
- Breakdown complex business activities into simple frameworks. Understand the risks and opportunities and be able to communicate the plans to Senior Management Partner with teams on planning processes such as quarterly and annual planning cycles - collecting and sharing team requests that need to fall into an annual program roadmap for example.
- Review operational metrics to proactively identify areas for improvement and work with the regional teams to set targets and drive KPIs.
Required Skills:
- Proven experience driving business strategy and operations in heavily matrixed orgs.
- Experience focusing on Transformation/Strategy/Operations projects.
- Biased to action, driving decisions and deliverables with a sense of urgency and accountability.
- Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and evaluate outcomes. Gleans insights from data and translates them into actions.
- Outstanding presentation & communication skills (both verbal and written), including storytelling and ability to synthesize and structure strategic issues in a concise way.
- Fast learner. Flexibility to rapidly assess a problem, evaluate options and drive timely decision-making.
- Flexibility and understanding for how to operate within a global team.
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
EEO Employer: Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status.