Overview
Remote
$70+
Contract - W2
Contract - Independent
Contract - 06 Month(s)
Skills
ServiceNow
ITSM
Certified Implementation Specialist (CIS)
Job Details
Hello,
Greetings,
Hope you are safe & healthy.
My name is Kundan Mishra. I am a Technical Recruiter with Altitude Technology Solutions (ATS) INC.
The purpose of this email is to serve as an invitation to discuss the opportunity below with our customer that I think you or your candidate would be a great fit for.
Position: Lead ServiceNow ITSM Technical Consultant
Location: USA (Remote)
Must be Public Trust Position(PTP) clearance
Job Description
A ServiceNow ITSM (Information Technology Service Management) Consultant is a professional responsible for implementing, configuring, and optimizing ServiceNow ITSM solutions to support IT service management processes. Here's a comprehensive job description:
Key Responsibilities:
- Lead TC who is an expert with ITSM Now Assist to support workshop sessions, demo solution, refine stories, configure solution and provide advisory support.
- Implement and Configure ServiceNow ITSM: Design, implement, and configure ServiceNow ITSM solutions to meet business requirements, including incident, problem, and change management.
- ITSM Process Expertise: Provide expertise in ITSM processes, including ITIL (Information Technology Infrastructure Library) and IT4IT.
- Solution Design and Development: Design and develop ServiceNow solutions, including workflows, forms, and reports.
- Stakeholder Management: Collaborate with stakeholders to understand business requirements and ensure solutions meet their needs.
- Testing and Quality Assurance: Conduct testing and quality assurance to ensure solutions meet business requirements.
- Training and Documentation: Provide training and documentation to end-users and stakeholders.
- Continuous Improvement: Identify opportunities for process improvements and implement changes to optimize ServiceNow ITSM solutions.
Required Skills:
- ServiceNow Expertise: Strong knowledge of ServiceNow ITSM, including configuration, customization, and integration.
- ITSM Knowledge: Understanding of ITSM frameworks, including ITIL and IT4IT.
- Technical Skills: Familiarity with scripting languages, such as JavaScript, and experience with ServiceNow development and configuration.
- Analytical Skills: Excellent analytical and problem-solving skills.
- Communication: Strong communication and interpersonal skills.
- Certifications: Certified Implementation Specialist, is required.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.