Fraud Operations Specialist I

  • Overland Park, KS
  • Posted 1 day ago | Updated 6 hours ago

Overview

Hybrid
$20 - $25
Contract - W2
Contract - 3 Month(s)
No Travel Required

Skills

Call Center
Customer Support
Fraud Operations
Calls

Job Details

Our direct "Telecom Client" is one of the largest wireless network carrier in the United States. Please find the job description for new contract position "Fraud Operations Specialist I" below.

Description:
At least 1-year relevant experience required. Conduct in depth analysis and/or investigations to identify and manage fraudulent activities. This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels. Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices. Investigates and responds to fraud escalations. Establishes and improves fraud-related process. Identifies issues and recommends solutions on team projects.

Reviews, identifies, and deters fraudulent activity. Takes inbound calls and referrals from victims of fraudulent activities. Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue.

One year experience operating a computer in a Windows based environment. One year experience in fraud, customer service or a call center environment.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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