SAP ISU IT Analyst IV

Responsible for SAP FICA module - production support, testing, and minor system enhancements.

- Responsible for business support of below areas in Contract Accounts Receivable and Payable (plus others as assigned):

Security Deposits

Payments

Dunning

Write-offs/IVA

Interest

Installment Plans

Refunds

Clearing control

- Triage and troubleshoot incidents, identify, and propose the solution or workaround and open/monitor vendor tickets as applicable. Perform root cause analysis on problems

- Prioritize changes and communicate status to the business

- Identify improvement opportunities related to SAP

- Conduct data gathering and analysis to understand business strategy requirements

- Evaluate current business processes to identify areas of improvement or system inefficiencies and develop innovative solutions that increase customer satisfaction and align with business strategy requirements

- Understand and negotiate needs and expectations of multiple stakeholders by developing a communication process to keep others up to date on project results

- Comply with Company change management processes when moving configurations into production

- Mentor other analysts and assign and monitor work

- Assess business needs utilizing a structured requirement process (gather, analyze, document, and manage changes) to assist in identifying business priorities and advises/provides recommendations on options

- Develop, write, and communicate business requirements and functional/technical specifications for the implementation of business solutions. Maintains specifications going forward in Solution Manager

- Perform related duties and responsibilities as assigned

- Regular and predictable attendance is a condition of employment and is an essential function of the job

- Responsible for SAP FICA module - production support, testing, and minor system enhancements.

- Responsible for business support of below areas in Contract Accounts Receivable and Payable (plus others as assigned):

Security Deposits

Payments

Dunning

Write-offs/IVA

Interest

Installment Plans

Refunds

Clearing control

- Triage and troubleshoot incidents, identify, and propose the solution or workaround and open/monitor vendor tickets as applicable. Perform root cause analysis on problems

- Prioritize changes and communicate status to the business

- Identify improvement opportunities related to SAP

- Conduct data gathering and analysis to understand business strategy requirements

- Evaluate current business processes to identify areas of improvement or system inefficiencies and develop innovative solutions that increase customer satisfaction and align with business strategy requirements

- Understand and negotiate needs and expectations of multiple stakeholders by developing a communication process to keep others up to date on project results

- Comply with Company change management processes when moving configurations into production

- Mentor other analysts and assign and monitor work

- Assess business needs utilizing a structured requirement process (gather, analyze, document, and manage changes) to assist in identifying business priorities and advises/provides recommendations on options

- Develop, write, and communicate business requirements and functional/technical specifications for the implementation of business solutions. Maintains specifications going forward in Solution Manager

- Perform related duties and responsibilities as assigned

- Regular and predictable attendance is a condition of employment and is an essential function of the job

EDUCATION AND WORK EXPERIENCE:

- Bachelor's or advanced degree in Computer Science, Information Systems, or Business, Finance or Accounting

- Broad knowledge of SAP in the ISU area including but not limited to FI, CO, FICA, DM, EAM, and C4C

- 5+ years experience with enterprise-level SAP ECC/S4HANA configuration and support.

- 3+ years experience in utilities experience

- Experience or knowledge with SAP Private Cloud Edition (PCE) desired

- Experience in Data migration and conversion a plus

- Hands-on configuration experience in SAP ISU/FICA and integration experience to related SAP modules required.

- Key process and architectural knowledge in various FICA area like Incoming & Outgoing Payment, in-depth understanding of Meter to Cash cycle, Account Determination, Collection Strategy, FICA and Billing Integration, Month End closure and reconciliation, Revenue distribution and fundamental knowledge of other key ISU processes

- Experience in BRF+ and Dunning by collection strategy

- Knowledge of general ledger/creating & maintaining main/subs

- Knowledge and hands on experience with creating and maintaining Main/Sub Configurations

- Design and Implementation of Best Practice SAP ISU Solutions.

- Business process integration on ISU Modules.

- Business knowledge and technical hands-on expertise in the areas of Billing and invoicing, Device Management and Contract Accounts Receivable and Payable.

- Strong Analytical skills with ability to work in advanced excel based data analysis of SAP ISU data

- Friendly and effective communication skills are a must.

- Influencer resulting in a trusted advisor relationship between IT and the business.

- Robust presentation, facilitation, negotiation, and conflict resolution skills.

- Ability to work in a fast-paced environment, handling multiple projects and priorities.

- Capable of developing short and long-term plans for areas of responsibility.

- Owns both successes and failures with humility and integrity.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.