Overview
Skills
Job Details
ClearanceJobs client, an infrastructure services company, is seeking a Network Engineer & Tier II/III Help Desk Specialist on a contract to hire basis. This position is on-site in Hanover, MD, with occasional local travel to field sites when required. The ideal candidate is a United States Citizen or Permanent Resident (no sponsorship is available) within commuting distance to Hanover, MD.
Summary: Support and manage network infrastructure and client devices across a variety of hospitality-based environments, including hotels, RV parks, and campgrounds. This role involves advanced troubleshooting, network monitoring, proactive system maintenance, and end-user support across a range of network and peripheral devices, including Cisco Meraki, Ubiquiti, Cambium, and standard office IT equipment. We continue to expand our team of well-respected individuals that are interested in contributing their skills and vision to our team-oriented organization.
Responsibilities:
Network Engineering
- Configure, manage, and troubleshoot Meraki, Ubiquiti and other network devices (routers, switches, firewalls).
- Manage wireless networks utilizing Meraki, Cambium, Siklu and other WAPs.
- Conduct site surveys, bandwidth assessments, and wireless coverage analyses.
- Monitor network performance and resolve latency, throughput, or packet loss issues.
- Develop and implement network documentation, diagrams, and SOPs.
- Handle VLAN, DHCP, DNS, VPN, and firewall policy configurations and escalations.
- Respond to critical outages and implement remediation strategies.
- Work with ISPs and vendors to coordinate installations and troubleshoot connectivity issues.
- On-call as part of weekend rotation schedule (once every six weeks), triaging help desk tickets and resolving or escalating as appropriate
Help Desk & End-User Support:
- Serve as an escalation point for Tier 1 helpdesk; resolve complex technical issues related to computers, printers, cameras, audio, access control, point-of-sale systems, and other peripherals.
- Support and maintain Windows-based systems, office software (Microsoft 365, etc.), Apple devices, and cloud-based tools.
- Provide remote and on-site support to end-users with minimal disruption to business operations.
- Assist with onboarding and offboarding, hardware provisioning, and asset tracking.
- Maintain service ticket updates and documentation within a helpdesk/ticketing platform.
- Be available to work On-Call hours for evenings and a weekend rotation
- Travel required as needed
Project Management
- Implement SOW requirements to ensure attainment of project goals and objectives across multiple projects.
- Collaborate to ensure project success via pre-deployment planning, deployment meetings, client interfacing and managing deliverables.
- Meet with clients, anticipate future technology/contract needs and strategies to maximize company performance and involvement.
- Successfully manage concurrent projects, understanding and effectively interfacing with multiple clients and their respective teams.
- Review, monitor and improve existing processes and interaction with clients. The goal being to maximize efficiency and productivity.
- Embrace strong work ethic personally and throughout company and client teams.
- Work closely with the Business Development team to create proposals/solutions for future business.
Required:
- 3+ years of experience in a Tier 2/3 technical support or network engineering role.
- Strong hands-on experience with Meraki and Ubiquiti devices, including configuration and troubleshooting.
- Solid knowledge of wireless networking and signal propagation, especially in large or outdoor spaces.
- Experience supporting hospitality environments is highly preferred.
- Strong diagnostic and problem-solving skills in a fast-paced, client-facing environment.
- Working knowledge of Microsoft Windows, Office 365, and standard business applications.
- Experience with guest Wi-Fi platforms and captive portals.
- Familiarity with IP cameras, VoIP systems, and power-related infrastructure (UPS, PoE).
- Basic scripting (Python, PowerShell) or automation experience.
- Excellent communication and customer service skills.
Desired:
- Relevant certifications: CCNA, ECMS1/2 (Meraki), Ubiquiti UEWA, CompTIA Network+/Security+.