Technical Support Analyst with Java / Remote

Job Summary: The Technical Analyst supports the Business Units by resolving issues around the Business Enterprise Applications that are developed in Java/J2EE technologies. Acting as a liaison between the System and the end-customer, the Technical Analyst understands the system, data, and applications and helps the users and end customers by analyzing the issues and by developing technical solutions.

Primary Job Responsibilities:

• Provide support for software, hardware, and operating system issues, including researching, testing and communicating potential solutions for clients. Should be able to understand the process of escalating issues to the next level of support (other groups within Technology Services) as appropriate as and when needed.
• Propose changes for system impacts and suggests alternatives. This may include changes to current processes, applications, file layouts, and web services.
• Should be well versed with extracting data from databases by creating new, or altering existing, basic to complex SQL queries. The data will be used to analyze issues, when developing solutions, and for testing and verification of results.
• Must be able to run the code for a Java application in debug mode to determine the cause of an issue, make a useful recommendation for a solution, and turn the results of the research over to the development team to make the change.
• Expected to be familiar with testing processes to create and document test cases to help support the development teams when needed.

Must have Technical Skills:

• Should be strong at analyzing and resolving problems. Must be able to extract test data from databases by creating new, or altering existing, complex SQL queries.
• Prefer people who can do SQL performance optimization that involves refining SQL queries and database structures to enhance the speed and efficiency of data retrieval and manipulation.
• Knowledge on Object Oriented programming is preferred.
• Basic working knowledge of web services (REST or SOAP). Ability to review software changes and determine system impact.
• Experience with incident/support ticketing systems and process workflow.
• The ability to be flexible in a fast paced and active work environment.
• Good communication skills in order to effectively interact with internal and external customers.