Delivery Manager

Ensuring the efficient and effective delivery of
IT services according to ITIL best practices.

Overseeing the day-to-day operations of the IT
support team, implementing and optimizing ITIL processes, and aligning IT
service delivery with overall business objectives

Lead, manage, and develop a team of IT support
professionals to deliver high-quality, customer-centric services and drive
continuous improvement within the ITIL framework

Defining project scope, objectives, and
deliverables with stakeholders, developing detailed plans with timelines,
budgets, and resources, and setting milestones for tracking.

Leading teams, assigning tasks, monitoring
progress, and fostering a positive team environment.

Identifying risks and developing mitigation
strategies, monitoring budgets, and providing updates to stakeholders.

Overseeing quality control and ensuring smooth
project handoffs.

Being the main point of contact for
stakeholders, providing updates, managing expectations, and maintaining
relationships.

Status reporting to customer as well as internal
stakeholders

Resource Management, Cost Management, Margin
Management.