Overview
Skills
Job Details
At JDA TSG, we equip many of the world s major brands with top-tier specialized talent, business process expertise and technologies to drive their organizations in exciting new directions. What makes us the partner of choice for the most experience-obsessed brands worldwide? We apply extensive due diligence up front to ensure that our teams and talent will be a cultural fit and can make a difference from the very start. And we ve established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve.
Overview:
We are seeking a passionate and experienced Customer Engineer (CE) specializing in Cloud & Threat Security to help our enterprise customers unlock the full potential of their Microsoft security investments. This is a high impact, customer facing role where you ll serve as a trusted technical advisor, driving adoption, optimization, and transformation across a range of Microsoft security solutions including Sentinel, Security Copilot, Microsoft Defender for Cloud, and advanced tools like MDI, MDA, and XDR.
Salary range is $100 - 110K based on experience.
Travel: CE s are home based and deliver services typically via Microsoft Teams.
What You ll Do:
- Act as the customer s security advisor, guiding their end-to-end journey with Microsoft s cloud security stack
- Drive technical conversations and hands-on solutioning across IaaS, PaaS, and SaaS security layers
- Deliver compelling technical presentations, live demos, and proof-of-concepts showcasing Microsoft Sentinel, Defender for Cloud, and other threat detection tools
- Facilitate clients implementation efforts focused on cloud-native SIEM (Sentinel), automated threat response (Security Copilot), and multi-platform security telemetry ingestion
- Drive successful adoption of Microsoft security products, especially across hybrid cloud environments
- Surface feedback to product teams and help shape future security capabilities by being the Voice of the Customer
- Identify opportunities for cross-sell, upsell, and broader platform adoption through your security engagements
- Stay ahead of the curve with AI-powered security tools and continuously upskill to align with Microsoft s Security & Customer Success goals
Key Skills & Technologies:
- Cloud Security Solutions: Microsoft Defender for Cloud (Azure IaaS, PaaS, SaaS security), Defender for Identity (MDI), Defender for Endpoint, Defender for Cloud Apps (MDA), XDR technologies
- SIEM/SOAR: Deep familiarity with Microsoft Sentinel architecture, threat hunting, workbook creation, KQL, and incident response workflows
- AI & Automation: Hands-on experience or working knowledge of Security Copilot or other AI-driven SecOps tooling
- Security Frameworks & Models: Understanding of Zero Trust, MITRE ATT&CK, NIST, and cloud governance best practices
- Scripting/Automation: PowerShell, Kusto Query Language (KQL), Azure Logic Apps preferred
- Customer-Facing Expertise: Proven ability to lead customer engagements, technical workshops, and deploy real-world solutions
The experience you ll need to excel in the role:
- 10 years in cybersecurity, with at least 2 years focused on Microsoft cloud security solutions
- Strong background in threat detection, incident response, and cloud security architecture
- Comfort navigating complex enterprise environments and engaging senior technical stakeholders
- Experience working within a Customer Success, Pre-Sales, or Delivery Engineering capacity