ClifyX group is an award winning IT Consultancy formed in 1998. Our Mission is to provide our clients with Optimal Technology solutions that are effective and within budgets. We specialize in helping Organizations to review their strategic SOW Projects/Talent needs and implement high value and cost effective solutions to increase profitability and efficiency. Our consulting capabilities include expertise in Cloud, Artificial Intelligence, Data Analytics and compliance aspects of Cyber Security development.
Work With Us : What makes working at ClifyX so great? We give tons of flexibility, listen to you, give opportunity to work in different technologies, give feedback on your profile and present you to global fortune companies.
Position : Incident Technician with Trade Floor & Market Data Exp
Location: New York, NY (Fully Onsite)
Duration: 12+ Months Contract
Job Description:
Trade Floor Support exp is a must
Market Data Support exp is a must
Software installation.
Troubleshoot, repair, and maintain software applications & infrastructure.
Escalation from helpdesk for application support including in-house, 3rd party applications and market data applications.
Provide support for operating system drivers, software and firmware.
Provide support to users for home connection and work from home set up Morgan Stanley laptop or personal laptop + virtual machine.
Ensure that Morgan Stanley policies and procedures are followed, communicated, and adhered to.
Create and maintain support documentation.
Interacting with other support groups (local and global) within the firm across multiple platforms.
Record and manage all Incidents and requests in ticket-tracking system.
Proactively inform management of trends, significant problems and expected delays.
On-call Participate in rotating schedule providing afterhours and weekend support.
Take initiative to stay current on technology and participate in training programs.
Be proactively responsive to multiple mediums of communication platforms such as email, Microsoft Teams, Skype, Symphony, Jive, etc
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.
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