HR Service Specialist

Overview

On Site
$17 - $19
Contract - W2

Skills

hr
phone
call center

Job Details

Position Title: HR Service Specialist
Location: Richmond, VA (Onsite)
Clearance Requirements: None
Position Status: Contract
Pay Rate: $17/hr - $19/hr on W2

Position Description:

We are seeking a detail-oriented and customer-focused HR Service Specialist to serve as the first point of contact for employees and managers seeking HR assistance. In this role, you will provide exceptional support through phone and case management systems while ensuring accurate and timely resolution of HR inquiries within 24 48 hours. You will play a key role in delivering a positive employee experience, maintaining confidentiality, and supporting HR operations in a fast-paced environment.

This is an excellent opportunity for individuals with strong communication skills, a passion for helping others, and an interest in developing a career in Human Resources.

Key Responsibilities:

  • Serve as the front-line HR contact for employees and managers, providing high-quality customer service.

  • Actively listen, ask probing questions, and ensure complete understanding of each inquiry.

  • Manage, track, and resolve HR4U case inquiries within established timeframes.

  • Provide accurate HR information using internal knowledge base and resources.

  • Document all interactions and case updates clearly and concisely in the case management system.

  • Resolve complex issues and escalate to appropriate HR partners when needed.

  • Maintain confidentiality of employee data and sensitive information.

  • Prioritize workflow and handle multiple tasks in a fast-paced environment.

  • Participate in special projects and support department initiatives.

  • Demonstrate cultural responsiveness, inclusivity, and professionalism in all interactions.

Required Skills/Education:

  • 0 1 year of experience in a call center or high-volume customer service environment.

  • Some college coursework in Human Resources or related field preferred.

  • Strong communication and active listening skills.

  • Ability to deliver exceptional customer service.

  • Comfortable working with multiple systems and HR technology platforms.

  • Detail-oriented with strong organizational and multitasking abilities.

  • Self-motivated, team-oriented, and able to work with minimal supervision.

  • Ability to handle confidential information with professionalism and discretion.

  • Commitment to diversity, equity, and inclusion.

About Seneca Resources

At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

When you work with Seneca, you re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.

Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.