Overview
On Site
$20 - $25
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Skills
Remote Support
Help Desk
Job Details
Help Desk II
Madison WI
Long Term
$25/hr on W2
Photo id must
Responsibilities:
- Serving as the first point of contact for customers seeking technical assistance over the phone, via email
and or through our ticketing system. This includes walk-ins.
- Documentation of all customer interactions within our ticketing system
- Performing remote troubleshooting through diagnostic techniques and pertinent questions.
- Manage tickets assigned in a timely manner.
- Determine the best solution based on the issue and details provided by the customer.
- Develop/modifying Knowledge Base documentation.
- PC and Mobile deployments, installation of software and assist customers with new devices.
- Image computers and complete post-image configuration
- Record events and problems and through resolution logs.
Requirements and Skills:
- 2-5 years experience working in a help desk environment.
- Proven experience with the Microsoft 365 suite, Microsoft Teams and Microsoft Intune services.
- In-depth knowledge of computer systems and mobile devices.
- Proven experience as a help desk technician.
- Ability to diagnose and resolve basic technical issues.
- Proficient with iOS and Android devices.
- Detail oriented and maintain confidentiality.
- Ability to work with minimal supervision.
- Customer-oriented and patient.
- Alternate weekly between on-site work in downtown Madison and remote work
With the exception of being assigned to other locations as and where necessary (TOURISM / WAB / DOG / WHS,
etc.)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.