Technical Support Engineer, Data Center

Overview

On Site
$70 - $73
Contract - W2
Contract - 04 Month(s)

Skills

Technical Support Engineer
Data Center

Job Details

Immediate need for a talented Technical Support Engineer, Data Center. This is a 04+ Months Contract opportunity with long-term potential and is located in Council Bluffs, IA (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-86669

Pay Range: $70 - $73/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

  • Perform first level investigation of issues submitted to a quality team project queue to ensure proper information is submitted, gather needed information, perform initial analysis, and hand off to senior engineer (or resolve for simpler issues).
  • Complete first level root cause analysis of data center issues and provide recommendations or proposed resolutions based on the investigation.
  • Review fleet data to identify issues associated with deployment/production and then create bugs to hand off to the correct partner teams for resolution.
  • Gather and analyze manufacturing/field data within the data center environment to extract actionable insights and continuous improvement opportunities.
  • Monitor, review and present product performance data and metrics to stakeholders in a concise and clear way that enables data-driven decision making.
  • Review, edit, improve, and create technical documentation (deployment guides, population documents, repairs guides) based on data, investigations, technician feedback, and quality fundamentals.

Key Requirements and Technology Experience:

  • Bachelor's degree in Mechanical, Electrical, Industrial, Materials, or relevant engineering discipline or equivalent practical experience
  • 5+ years of experience working in computing hardware quality, product engineering, test engineering, or electronic hardware systems issue resolution
  • Experience in data analysis and visualization using SQL, JMP, or Python+
  • People skills to work with and influence others
  • Background in troubleshooting / repair of server / storage and networking products
  • Knowledge of spreadsheets and databases
  • Experience working in a hardware development (R&D) lab environment
  • Experience working in a data center environment

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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