Overview
On Site
Competitive
Contract - W2
Contract - Contract
No Travel Required
Skills
helpdesk
help
desk
desktop
support
supported
supporting
supported
troubleshoot
troubleshooted
troubleshooting
ticket
tickets
ticketing
Job Details
Helpdesk Specialist
Location: Remote but must be local to Houston for periodic meetings
Descritpion:
Help Desk Admin is an information technology (IT) professional who helps users resolve issues with computer hardware or software. They respond to user inquiries, assessing problems and issues with IT equipment and applications. Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solutions. They must also be customer-oriented and patient to deal with difficult customers.
Essential Duties/Responsibilities:
First point of contact in all computer hardware, software, and telecommunications problems and requests. Use remote capability to assist with troubleshooting.
Provide customer service/help desk/technical support experience that includes migration support, MS Office and desktop configuration.
Desktop site support - Determine the best solutions based on the issue and details provided by customer
Provide support and resolve problems related to installed computer software.
Troubleshoot printer connection issues
Maintain support materials: edit, update, and generate support documents for Service Now Knowledge Article and IT Service Desk knowledgebase.
Azure Administration including account creation, security group management, licensing, MFA.
Exchange Admin Center manage, create user, distribution, shared mailboxes.
Intune Manage computers, applications.
Password Resets for various websites/applications
Document and log incidents ticket using Service Now tracking tool.
First level support company email on mobile devices
Provide support for VPN software connection issues
Vendor VPN account creation
Minimum Requirements:
Ability to work independently and in a team environment
Ability to work under time pressure while maintaining a customer service attitude
Experience in troubleshooting hardware, software and network connectivity issues
Must understand technical support practices such as ticket documentation, service level agreements, statistics and escalation processes.
Self-motivated with attention to detail
Organizes workload, sets priorities and works within deadlines
Effective communication and interpersonal skills
Maintains confidentiality of information
Must have flexibility for working rotating on call schedule and backfilling for peers when coverage is needed.
Estimated Min Rate: $23.00
Estimated Max Rate: $25.00
What s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh s extensive talent community that will provide you with access to Yoh s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh s hiring clients preferences. To learn more about Yoh s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice
Location: Remote but must be local to Houston for periodic meetings
Descritpion:
Help Desk Admin is an information technology (IT) professional who helps users resolve issues with computer hardware or software. They respond to user inquiries, assessing problems and issues with IT equipment and applications. Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solutions. They must also be customer-oriented and patient to deal with difficult customers.
Essential Duties/Responsibilities:
First point of contact in all computer hardware, software, and telecommunications problems and requests. Use remote capability to assist with troubleshooting.
Provide customer service/help desk/technical support experience that includes migration support, MS Office and desktop configuration.
Desktop site support - Determine the best solutions based on the issue and details provided by customer
Provide support and resolve problems related to installed computer software.
Troubleshoot printer connection issues
Maintain support materials: edit, update, and generate support documents for Service Now Knowledge Article and IT Service Desk knowledgebase.
Azure Administration including account creation, security group management, licensing, MFA.
Exchange Admin Center manage, create user, distribution, shared mailboxes.
Intune Manage computers, applications.
Password Resets for various websites/applications
Document and log incidents ticket using Service Now tracking tool.
First level support company email on mobile devices
Provide support for VPN software connection issues
Vendor VPN account creation
Minimum Requirements:
Ability to work independently and in a team environment
Ability to work under time pressure while maintaining a customer service attitude
Experience in troubleshooting hardware, software and network connectivity issues
Must understand technical support practices such as ticket documentation, service level agreements, statistics and escalation processes.
Self-motivated with attention to detail
Organizes workload, sets priorities and works within deadlines
Effective communication and interpersonal skills
Maintains confidentiality of information
Must have flexibility for working rotating on call schedule and backfilling for peers when coverage is needed.
Estimated Min Rate: $23.00
Estimated Max Rate: $25.00
What s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh s extensive talent community that will provide you with access to Yoh s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
- Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
- Health Savings Account (HSA) (for employees working 20+ hours per week)
- Life & Disability Insurance (for employees working 20+ hours per week)
- MetLife Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly epayroll
- Referral Bonus Programs
- Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh s hiring clients preferences. To learn more about Yoh s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.