Overview
Remote
Accepts corp to corp applications
Contract - W2
Skills
CMDB
ITOM
KPIs
Job Details
JD:
Required Qualifications & Skills
Bachelor's degree in Business Administration, Information Systems, or a related field, or equivalent professional experience.
5+ years of experience in a business analysis, IT consulting, or process improvement role.
Strong understanding of IT Operations Management challenges and objectives.
Proven experience facilitating workshops, gathering requirements, and mapping business processes.
Excellent communication, presentation, and stakeholder management skills, with the ability to engage with C-level executives.
Functional knowledge of the ServiceNow platform and the business value of core ITOM applications (Discovery, Service Mapping, Event Management).
Certification: ITIL v4 Foundation is required.
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