C2H Role || Oracle C2M Billing SME (Subject Matter Expert) || Fully Remote

  • Posted 14 hours ago | Updated 14 hours ago

Overview

Remote
Hybrid
Full Time
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 17 month(s)

Skills

Collaboration
Testing
Migration
Test Strategy
Regression Analysis
Acceptance Testing
Oracle
Data Conversion
Impact Analysis
Billing
Master Data Management
Mobile Device Management
Payment Gateways
Interactive Voice Response
Web Portals
Change Control

Job Details

C2H Role

FullY remote

Oracle C2M Billing SME (Subject Matter Expert)

The SME shall perform the following services in coordination with WSSC Water's internal

teams and external partners:

Develop an Advisory Engagement Plan aligned with the project schedule and

milestones.

Participate in planning, design, and status meetings as needed.

Review and validate business requirements and functional specifications.

Recommend best practices for rate design, billing configurations, User Acceptance

testing, and customer account migration

Provide guidance on cutover strategy, data readiness, and cut-over activities.

Advise on testing strategy for billing-related scenarios, including regression,

exception, and user acceptance testing.

Evaluate the impact of integrations with MDM, customer portal, IVR, and third-party

billing components.

Participate in cutover planning and Go/No-Go readiness assessments.

Provide advisory support during post-Go-Live monitoring and issue triage.

The SME shall remain available to assume additional responsibilities to support the

successful delivery of WSSC Water's Oracle C2M upgrade project. These

responsibilities may include, but are not limited to:

Strategic guidance on Oracle C2M billing configurations and rate structures.

Recommendations on data conversion approaches and billing impact analysis.

Oversight of integration points related to billing (e.g., MDM, payment gateways, IVR,

customer portal).

Expert support during cutover planning, stabilization, and post-Go-Live triage.

WSSC Water reserves the right to expand the SME's responsibilities based on project

priorities, newly identified risks, or evolving stakeholder needs. Any adjustments in

scope or duration will be managed through the formal Change Control Process.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.