IT Trainer/ Content Developer

Date Posted: 07/14/2025

Hiring Organization: Rose International

Position Number: 485428

Industry: Government/Staffing

Job Title: IT Trainer/ Content Developer

Job Location: Atlanta, GA, USA, 30331

Work Model: Hybrid

Work Model Details: Hybrid 3 day onsite & 2 days remote

Shift: Day

Employment Type: Temporary

FT/PT: Full-Time

Estimated Duration (In months): 12

Min Hourly Rate($): 30.10

Max Hourly Rate($): 30.10

Must Have Skills/Attributes: Content, Oracle, Scheduling, Training

Experience Desired: Work experience in IT technical training (5 yrs); Instructional design, visual design, storyboarding, writing instructional (2 yrs)

Required Minimum Education: Bachelor's Degree

Job Description
Required Education:
BA/BS in in communications, teaching, IT or similar field
Or
Associate degree w/2 yr of IT experience; or IT Certifications w/4 yr IT experience (4 Years)

Required Experience, Knowledge, and Skills:
Microsoft Office and Office 365 applications (5 Years)
Work experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support (4 Years)
Excellent verbal and written English language communication, presentation, and teaching skills (5 Years)
Able and flexible to travel within to provide scheduled in-person training classes (1 Years)

Highly Desired Experience, Knowledge, and Skills:
Work experience in developing role-based end user training content for IT applications/systems (4 Years)
Experience in instructional design, visual design, storyboarding, writing instructional text, audio scripts/video scripts (2 Years)
Adobe Captivate (2 Years)
Tech Smith Camtasia (2 Years)
Articulate 360/Storyline (2 Years)
Microsoft Teams (1 Years)
Work experience with maintaining training records within an LMS (1 Years)
Oracle LMS/Workday LMS
Familiarity with Service Now

The job will be to deliver IT training to staff (adult learners) on custom IT developed and Commercial-Off-The-Shelf (COTS) applications. Client will train the candidate in these products. Candidate will deliver training for desktop, web, and mobile applications. Candidate will work with users to identify training needs, courses, and content. Candidate will publish training schedules/course offerings within Learning Management System (Oracle/Workday), administer learner enrollments/testing/completions, assign grades/scoring or awarding of certifications. Candidate will send and review training surveys to obtain feedback to improve training delivery and IT products. Candidate will collaborate/develop relationships with business units to increase class enrollments and address technical needs. Candidate will also facilitate vendor or contractor delivered training. The candidate will develop/update/maintain IT training content. They will compile information to create PowerPoint presentations, IT Trainer Guides, Quick Reference Guides, User Manuals, Storyboards, Videos, and/or Computer Based Training. Candidate will engage technical staff to develop training content. Client highly desires a candidate who can develop training content using Microsoft Word, Microsoft PowerPoint, TechSmith Camtasia, Adobe Captivate, and/or Articulate 360/Storyline. Candidate will complete recordkeeping for tracking time/activities, timecards, performance indicators, and ensure submitted data is accurate. Candidate will be working as a team member within the IT organization of report to a Team Leader/Supervisor. The IT Training Team is composed of IT Trainers, Instructional Designers and a Team Leader. The team delivers training statewide on ~40 applications. Training courses cover a variety of transportation topics such as contract administration, material testing, construction inspections, asset management/maintenance, and emergency operations.

Responsibilities:
Adheres to the priorities, procedures, objectives, and guidance of their Team Leader and IT management
Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks
Learns and maintains knowledge of IT applications to a level sufficient to effectively teach and guide learners in its use and operation
Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders
Ensures training environments and data are ready prior to training classes
Conducts virtual classroom training, on-site classroom, and webinars/user group sessions
Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment
Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely
Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs
Provides an engaging, interactive, and positive learning experience to learners
Maintains professionalism and order within the classroom to complete course objectives
Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys
Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting
Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures
Reviews and updates training materials and documentation
Produces effective training content suitable to course audience. Publishes course materials as needed
Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation
Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).