Overview
On Site
USD 40.00 - 50.00 per hour
Full Time
Skills
Customer Communications
Retail
Content Strategy
Messaging
Advertising Mail
Customer Relationship Management (CRM)
Marketing
Scheduling
Requirements Elicitation
Development Testing
Creative Design
Copywriting
Critical Thinking
Active Listening
Conflict Resolution
Problem Solving
Organized
Attention To Detail
Documentation
Adaptability
Project Management
Microsoft Excel
Analytical Skill
Communication
Management
Collaboration
Spectrum
Life Insurance
Salesforce.com
Recruiting
Leadership
Job Details
Genesis10 is currently seeking a Customer Communications Project Manager for a 12 month contract role with our client in the retail industry in Richfield, MN. This role hybrid, working in office Tuesday-Thursday.
Tell us about your department:
The Customer Relationship Management (CRM) team is responsible for managing the communication and content strategy for email, text messaging, push notifications, message center inbox, and direct mail. Customers receive these communications throughout their shopping journey to provide information, inspiration, and assistance during product and service discovery, as well as support during the purchase and post-purchase stages. CRM ensures that customers receive relevant and timely messages. The effectiveness of these messages is tracked and measured to ensure that appropriate messages are delivered to the correct customer segments.
Communications may be intended for marketing purposes in the early stages of the shopping journey or they may be transactional. The team primarily focuses on transactional communications that customers receive at the time of product or service purchase and thereafter. For example, communications are generated for actions such as making a purchase or return, placing or canceling an order, scheduling repairs or deliveries, or enrolling in a subscription.
Project Description:
Almost every project is different, although we have a process framework to guide planning that involves scoping, requirements gathering, creative reviews, stakeholder reviews, handoffs to creative teams and development, testing and measuring results.
Position Summary/Job Description:
Partners from across the enterprise request new communications and updates to existing ones. The team's responsibility is to understand the objectives, goals, and gaps of these requests in order to create communication solutions that meet their needs and the needs of our customers. Our team collaborates with technical product owners, business teams, sometimes creative/copywriters, and operational partner teams to develop and deliver communications. This role does not involve creative design, copywriting, or coding/communication development, but it is responsible for providing the requirements and instructions for implementing the communication strategy, as well as overseeing communication performance and analytical insights. Skills Overview:
What are the top five skills and number of years of experience required to perform this job? The ideal candidate must:
What are some preferred/nice to have skills the manager is looking for?
Compensation:
Hourly W2 pay rate $40.00 to $50.00/Hr.
We have access to additional contract, contract-to-hire, and direct hire positions with various rate ranges.
If you have the qualifications described and are interested in this exciting opportunity, apply today!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year-in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
Benefits of Working with Genesis10:
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Tell us about your department:
The Customer Relationship Management (CRM) team is responsible for managing the communication and content strategy for email, text messaging, push notifications, message center inbox, and direct mail. Customers receive these communications throughout their shopping journey to provide information, inspiration, and assistance during product and service discovery, as well as support during the purchase and post-purchase stages. CRM ensures that customers receive relevant and timely messages. The effectiveness of these messages is tracked and measured to ensure that appropriate messages are delivered to the correct customer segments.
Communications may be intended for marketing purposes in the early stages of the shopping journey or they may be transactional. The team primarily focuses on transactional communications that customers receive at the time of product or service purchase and thereafter. For example, communications are generated for actions such as making a purchase or return, placing or canceling an order, scheduling repairs or deliveries, or enrolling in a subscription.
Project Description:
Almost every project is different, although we have a process framework to guide planning that involves scoping, requirements gathering, creative reviews, stakeholder reviews, handoffs to creative teams and development, testing and measuring results.
Position Summary/Job Description:
Partners from across the enterprise request new communications and updates to existing ones. The team's responsibility is to understand the objectives, goals, and gaps of these requests in order to create communication solutions that meet their needs and the needs of our customers. Our team collaborates with technical product owners, business teams, sometimes creative/copywriters, and operational partner teams to develop and deliver communications. This role does not involve creative design, copywriting, or coding/communication development, but it is responsible for providing the requirements and instructions for implementing the communication strategy, as well as overseeing communication performance and analytical insights. Skills Overview:
What are the top five skills and number of years of experience required to perform this job? The ideal candidate must:
- Have a strong aptitude for critical thinking, active listening, connecting concepts, and problem solving
- Be highly organized and detail oriented
- Have ability to manage multiple projects and meet deadlines for deliverables
- Works independently yet leverages leader as necessary
- Works well with others to gather inputs, ensure accuracy of inputs and transcribe requirements into actional documentation for development.
What are some preferred/nice to have skills the manager is looking for?
- Be highly adaptable and flexible due to regular change and ambiguity
- Works with data software and project management tools.
- Be proficient in Excel
- Have strong analytical skills to identify areas of strength and opportunity
- Strong communication skills and high level of diplomacy.
Compensation:
Hourly W2 pay rate $40.00 to $50.00/Hr.
We have access to additional contract, contract-to-hire, and direct hire positions with various rate ranges.
If you have the qualifications described and are interested in this exciting opportunity, apply today!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year-in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
Benefits of Working with Genesis10:
- Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
- Remote opportunities available
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.