Technical Lounge Specialist

Our client is looking for a Technical Lounge Specialist for a 3-month contract in Cambridge, MA 02141.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 3 Months
Required Skills & Experience

• Lounge Tech Support hardware repair experience.
• 3 years of troubleshooting of hardware and software images, IMAC experience
• Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems.
• Deep understanding of diagnosing, troubleshooting, and replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connecting network printers) as well.
• Strong Customer Service skills and are approachable.
• Good listener, takes ownership of their issue, and is empathetic.
• High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment.
• Demonstrated customer focus - evaluates decisions through the eyes of the customer, builds strong customer relationships, and creates processes with a customer viewpoint.
• Uses a Confident, Positive Attitude to deliver great customer experiences and to be invigorated by constant personal interaction.
• High energy is desired in a pace environment.
• Excellent communication skills.
• Ability to work with strong personalities.
• Managing stress while being able to de-escalate tense users is a key attribute.
• Both to get work done independently, and for attendance for availability to work scheduled hours.
• Trusted to work proactively is a key attribute given the limited site IT Leadership.
• A+ certification

What You Will Be Doing Daily Responsibilities

• Assist with end-user support and troubleshooting for issues, including PC, mobility, wireless, and
• audio visual ("AV") conference room, telepresence, and physical connectivity.
• Provide support for Windows OS, MS Office, and the client Core Image applications.
• Perform PC builds and transfers for new deployments.
• Assist with hardware repair, break/fix support for warranty and out-of-warranty costs as approved by
• the client.
• Provide hands and eyes assistance for other client IT resolver groups as directed by the client.
• Assist with the analysis and resolution of hardware and software issues.
• Mobile cell phone support (e.g., downloading of the client-provided applications and basic trouble
• shooting.)
• Minor cabling, such as patch cables and cable management, where minor cabling excludes cabling
• work behind the wall, under the floor or above the ceiling where a ladder or lift is required.
• PC Lifecycle, software support, audio visual, and GCOM/Teams
• Printers support to assist with printer troubleshooting and resolution of such basic issues as directed
• by the client that are not otherwise provided by the contractor for managed print
• services: (examples include: Paper jams, Toner replacement, Basic configuration issues) and
• Assist the client's facilities team and the client-designated service providers for managed print
• services.
• Resources will address incidents related to the client applications, collaboration tools, mobility,
• wireless, Teams, conference room, physical connectivity, Windows OS, MS Office, the client core
• image applications, PC builds, assist with hardware break-fix for warranty and out of warranty, provide
• hands and eyes for other The client resolver groups, assist with analysis, and assist with the Shop
• and Operational technology asset operations.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.