Overview
On Site
USD 15.00 - 25.00 per hour
Full Time
Skills
Recruiting
Remote Support
Printer Support
Help Desk
ServiceNow
Issue Tracking
Microsoft Office
Microsoft SCCM
Printers
Laptop
Repair
Communication
Microsoft Windows
Computer Hardware
Computer Networking
Management
Taxes
Life Insurance
Partnership
Collaboration
Business Transformation
Law
Job Details
Description
Our client on the west side of Cleveland is hiring a Desktop Support/PC Technician. This person will be responsible for escalated issues, imaging computers, hardware set up, and printer support. This is on-site 5 days a week with the opportunity to go full time.
The team consists of 4 people. This team helps the internal, corporate employees at HQ in Westlake. They take escalated calls from the helpdesk, handle the printers/MFDs, configure new computers, etc. They deploy devices to new users and are mostly a Windows 10 shop, but do have some Macs. They use ServiceNow as a ticketing system, support hardware issues, Office 365, image computers using SCCM, support printers, and more. The bulk of what they will be doing is helping image and deploy PCs/laptops.
Respond in a timely manner to incident tickets for end user-related support issues regarding Microsoft Windows, business applications, and hardware problems
Set up hardware and install and configure software and drivers
Maintain and repair computer equipment or peripheral devices
Provide second tier support assistance when escalated from the Support Desk
WORK EXPERIENCE / REQUIREMENTS:
Excellent communication skills; ability to explain technical issues in terms an end user can understand
Familiarity with Microsoft Windows, PC hardware, and networking technologies
Exceptional organizational and time-management skills
Ability to document issues and resolution
Ability to learn, take direction and work well within a team
Pay and Benefits
The pay range for this position is $15.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in WESTLAKE,OH.
Application Deadline
This position is anticipated to close on Oct 24, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Our client on the west side of Cleveland is hiring a Desktop Support/PC Technician. This person will be responsible for escalated issues, imaging computers, hardware set up, and printer support. This is on-site 5 days a week with the opportunity to go full time.
The team consists of 4 people. This team helps the internal, corporate employees at HQ in Westlake. They take escalated calls from the helpdesk, handle the printers/MFDs, configure new computers, etc. They deploy devices to new users and are mostly a Windows 10 shop, but do have some Macs. They use ServiceNow as a ticketing system, support hardware issues, Office 365, image computers using SCCM, support printers, and more. The bulk of what they will be doing is helping image and deploy PCs/laptops.
Respond in a timely manner to incident tickets for end user-related support issues regarding Microsoft Windows, business applications, and hardware problems
Set up hardware and install and configure software and drivers
Maintain and repair computer equipment or peripheral devices
Provide second tier support assistance when escalated from the Support Desk
WORK EXPERIENCE / REQUIREMENTS:
Excellent communication skills; ability to explain technical issues in terms an end user can understand
Familiarity with Microsoft Windows, PC hardware, and networking technologies
Exceptional organizational and time-management skills
Ability to document issues and resolution
Ability to learn, take direction and work well within a team
Pay and Benefits
The pay range for this position is $15.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in WESTLAKE,OH.
Application Deadline
This position is anticipated to close on Oct 24, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.