Systems Engineer

Systems Engineer

Must Have Technical/Functional Skills

1. Basic to moderate understanding of Salesforce.

2. Strong understanding of SQL, including the ability to write and analyze queries.

3. Familiarity with Linux file systems and basic commands.

4. Experience with or understanding ServiceNow for IT service management

5. Basic knowledge of ETL (Extract, Transform, Load) processes and tools.

6. Proficiency in working with XML and JSON file formats

7. Experience in interacting with RESTful APIs.

8. Familiarity with Splunk for searching, monitoring, and analyzing machine-generated data.

9. Experience in using testing tools for API testing and development such as Postman.

Roles & Responsibilities

10. Collaborates with client team(s) to improve their level of technical knowledge and understanding of products.

11. Assists the client team(s) with coordinating scheduling of project processing steps and how to use priority

requests appropriately.

12. Acts as technical resource to sales personnel on existing accounts or running tests for prospective accounts for

the client team(s).

13. Documents change and additions to internal technical processes and on client-specific projects and disseminate

information to appropriate personnel.

14. Interprets client specifications and instructions of high complexity for Technical Solutions personnel and explains

how to appropriately apply theory to this practice.

15. Defines and implements quality control/troubleshooting standards and procedures for the department.

16. Creates and provides necessary quality control reports, output files, and summarized data reports.