IT Engineer IV

RESPONSIBILITIES:
Kforce has a client in Dallas, TX that is seeking an IT Engineer IV.

Summary:
In this role, the IT Engineer will provide expert level of incident management support for response, triage and impact mitigation of technology incidents. The team is the command center for all impacting incidents. The key objective of the team is prevent, contain and limit the duration of all production incidents to reduce the impact on our client's business deliverables. The incident management function is to manage incidents to resolution in a 24/7/365 environment using the company's incident management processes.

Responsibilities:
* Lead the resolution of high priority and complex incidents
* Prioritize steps for quick recovery to minimize business impact to operations; This includes using all of the available tools to find the root cause and then drive a quick resolution, either permanent or workaround, to ensure the business is back to normal operations
* Troubleshoot the incidents and identify root cause quickly using operations, wire data analytics, application performance management and event correlation monitoring tools
* Act as primary point of contact to management and stakeholders during business impacting incidents
* Partnering with the Correction of Errors team, drive the root cause analysis, lessons learned and implementation of enhancements for all ECC communicated incidents
* Collaborate with other teams to enhance proactive monitoring and observability tools and processes

REQUIREMENTS:
* Bachelor's degree or equivalent required
* Amazon Web Services (AWS) Cloud Certification (above Cloud Practitioner) required
* Information Technology Infrastructure Library (ITIL) Certification is required
* 6+ years of related experience
* Excellent communication skills (oral and written)
* Attention to detail
* Ability to multi-task
* Proficiency in running incident calls with up to 150 people
* Proficiency with Microsoft Word, Excel and PowerPoint and presenting to senior management using data and information from these tools
* Experience with performance engineering of AWS Cloud applications

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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